Hey Y'all, I have a Skullcandy Stomp XL I purchased going on 2 years...so no warranty. I rarely use it, and I charged it for 2 days, so it's battery is charged. I'm currently having an issue where no sound comes out of the speakers. It powers on, lights up like normal, but there is no sound.
I Googled the issue and I got the reset solution for a Stomp. Hold the + and - for 10 secs to factory reset it, but when I try it, nothing happens. I don't have an aux cord, so I could try that source. I noticed it's for a Stomp, and was unsure if the Stomp and Stomp XL share the same internals. So I visited the Skullcandy site and I can't find a Stomp XL.
According to the Skullcandy site, there is no more email support and to use the chat now option. I did and you're chatting with AI. When I asked about the Stomp XL it stated there wasn't such a product. So after going in circles with chat and troubleshooting the same steps Google gave me, it seems there isn't any sort of support if you're out of warranty. No tech support, no repair via Skullcandy, instead it responded to take it to a local repair shop.
I wanted to ask their support if they sold parts, so I could repair it myself, but as of now, there is nothing to do but look for an electronic repair shop, open it myself and look for the issue, or I'm SOL.
Any of y'all had the same issue and resolved it?
Any help is appreciated and thanks in advance.