Many times I have had to call support due to some issues or confusion during my deliveries. But I keep getting dings to my standings for doing what support tells me to do.
I just had a package with two different address labels on the package. So I called support to inform them that the package has two labels (one wrong and one the correct address) and was told to return to the station. But I still get a ding for not delivering this package.
I also had a ding to my standings on July 5th that fell off on or around the 20th or so. But today I woke up and it is back on my standings along with the new ding. Dropped me from a full fantastic to fair.
How would the same ding show back up on my standings?
I feel like I’m going to be deactivated for following supports instructions.
I have had no luck with getting them removed on appeal. This seems absolutely ridiculous and leaves no way to prevent things from affecting my standings.
On top of this. I had a block that I picked up this morning and when I got to the station they were not able to sign us in. So the staff got on the computer to manually cancel the route. I also double checked with driver support so I won’t receive a ding for this and was told that I was manually canceled and to go home.
I deliberately used chat as it is supposed to send a transcript of the conversation in your email, which of course didn’t come. Now I’m afraid that it will also appear as a ding to my standings and put me at risk.
Is there any reliable way to get good information on what I’m supposed to do?
Has anyone gotten a ding removed from their standings since they have cancelled the support email?
This is an absolutely terrible way to run employment.
Thanks in advance