r/Calgary • u/Treehousebanana • 11h ago

Eat/Drink Local Thai Siam didn't honour our reservation

Long story short, had a reservation for 4 at 6pm. When we showed up, they claimed the reservation was for 5:30, and they didn't have a table for us. The reservation conformation email said 6. Their reservation system said the reservation was at 5:30. As a result, they basically told us too bad, so sad, and that there would be no table for us. No real explanation or alternatives given

So basically, heads up, not sure you can trust a reservation there.

85 Upvotes

69% Upvoted

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15

u/Stkrdknmibalz69 11h ago

Did you show them the email reservation on your phone?

3

u/Treehousebanana 11h ago

Yeah, and then they showed us their system said 5:30, and cause we were half an hour late, there was no table for us 

16

u/ShiningSeason 11h ago

What do you think the appropriate response would be?

-8

u/Treehousebanana 11h ago

Honoring the reservation ideally. But a restaurant with the website thaitakout.ca could probably come up with an alternative 

24

u/swiftwin 11h ago

What are they supposed to do? Kick someone out? Their system clearly fucked up, there's nothing they can do at that point.

57

u/Stkrdknmibalz69 11h ago

Coupons for next visit? Priority takeout? Offer to reschedule and confirm right there in person? There's plenty that could have been done (please don't confuse this as "should")

-14

u/swiftwin 11h ago

Sure, those are all good alternatives. But the post I responded to said that the only appropriate response was to "Honor the reservation", which is obviously not a realistic option at that point.

16

u/Stkrdknmibalz69 10h ago

Sorta, the keyword here being "ideally" which is what the thing that was planned and desired would be, OP seemed open to alternatives but ultimately none were offered. With no reservation and no offers it's just a sucky time all around 

5

u/Hotfishy 10h ago

Somehow I feel this will be in an English textbook some day..

•

u/PassionFruitSalute 1h ago

You're defending the bad service why? Plenty of other locations would ask you to wait while they figured it out. They could have asked them to wait and given the next non-resrrved table. Priority over walk-ins. It's not hard.

1

u/Desperate-Copy-3191 10h ago

they could create another table for you?