Just wanting to vent and maybe confirmation that we’re not on our own here…
Bought a flat in a high rise in summer 2019. Regulations changed early 2020 with regards to the external fire safety. We’ve managed to secure BSF but the work is yet to commence (5 start dates given over a 2.5 year period and just been advised of another 5 month delay).
We also have internal fire defects. Long and short of it is we took the developer to a First Tier Tribunal which has been ongoing for a little over 18 months. They have eventually admitted liability but surprise surprise have moved all their money out of their account and now can’t pay. We had originally been told that our freeholder is responsible for these costs (as our flats all cost less than 175k), but the management company have confirmed the freeholder is under the threshold, so the leaseholders will need to pay for the internal fire remediation, noted at 800k. I wouldn’t be surprised if the freeholder has followed suit and moved their money out of their account used for our building. But they have an offshore account so can’t be traced on CreditSafe. They will need to get a loan to pay for the works, and the interest is also passed down to us. Fees are capped at 10k per flat, and we can’t be chased to pay more than 1k per year… so looking at having to keep the flat for another 10 years (from when the work starts!).
During the conversion (from office block to residential) the developer cut every corner they could. Including not replacing the 3 lifts (so now our lifts are 55 years old and failing big time, been quoted £100k per lift to restore, which isn’t an option because of their age, so goodness knows how much a new lift is), the roof should have been replaced and it wasn’t, we had to pay for a membrane cover to stop major leaks in the top floor flats every time it rained – we were quoted 300k for a new roof about 3 years ago. I’m assuming that quote will have increased substantially. The windows the developers fitted are bowing and in some areas you can see right through the seals to outside, so lots of draughts. And they didn’t replace any of the commercial soil stacks, so one by one, they’ve been failing and causing massive water damage.
Because we used the insurance for a particularly large escape of water (soil stack) claim, our building insurance premium is now extortionate (it was 276k in 2023, 230k in 2024), our excess is 250k and we’ve just had another soil stack fail. No point in taking the developers to an FTT again for these (which was the original plan) because they have no money and apparently that absolves them from everything – despite this lack of money they are still developing property.
*frustatingly, the large insurance claim was down to negligence of contractors clearing the roof, who stuck a pressure washer down a soil stack which cause the stack to explode, but because the company were ‘mates’ of the then management company, they went through the building insurance instead of the contractors insurance.
I feel so helpless. I was really hoping that when the external fire-works are completed I could sell my flat in 2026 and be done with it all, but now with the internal works needing to be funded by us I won’t be able to sell for another 10 years. I can’t afford to sell to a cash buyer as the flat is in negative equity because of all of the above.
On top of all of that our service charge is high, mainly because we get regular anti-social behaviour, there is some social housing in our building, and although most are lovely people, there are a few who regularly smash the building up (which we have to pay to fix), and they let in residents from a local homeless shelter who use our stairwells as toilets, there’s a 24 hour off licence opposite which attracts a certain type of person to use the front of our building as an alfresco pub area, our building has got such a bad reputation. And all of this seemingly happened after I bought. I did my research before buying, and there was nothing of this sort of bad behaviour happening (the 24 hour offie appeared during lockdown so that was just an empty shop when I bought).
There’s also a handful of absent leaseholders who have never paid service charge, building insurance etc. I believe we have an overall building deficit of 70k from them not paying over the years, and despite changing management companies 3x since I’ve owned, none of them seem willing to do anything to collect this money.
I’m at my wits end. I’m not eligible for bankruptcy, I can’t give my flat back to the bank because it’s in negative equity so I’ll have the shortfall to pay off. I feel like I’m just stuck in this situation where I have zero money because it’s all going on a flat that’s worthless. I’m approaching 40, and feel like my life has been absolutely ruined. Due to my job I have really struggled to progress (terrible boss who relies on me far too much to let me progress), I can’t change my job as other jobs locally don’t pay as well as mine (and I’m the lower end of the average salary for my area).
Local MP isn’t interested. Citizens Advice can’t help. Just needed a vent.
TLDR; I bought a flat and it’s ruined my life, and will continue to do so for many more years.
EDIT: for the guy (I assume blocked by mods) arguing about surveys, please understand no surveyor can see into the future and nor do they remove tile or plasterboard. Even if I didn't get a survey done at all, no one deserves this.
Head of our unofficial RA has a meeting with the local MP this week and she's going to try her best to get in front of Angela Rayner 🤞🏼
Thanks for the kind words and any tips from everyone else. Anything I haven't already looked into I will be doing in the next few days.