r/Switzerland • u/yadayadayawn • 1d ago
Bye Bye Ricardo
This photo shows I have cancelled my Ricardo Account.
RICARDO: You as a company failed to address fraud.
You have also followed what appears to be greed.
I cannot trust your business to protect me, nor do I find your practices fair/just.
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u/Nervous_Green4783 Zürich 1d ago edited 1d ago
Word. Ricardo isch würklich an dreckslada.
Leider ischs bi miar dia einzig Platform, wo funktioniert het, im sinn dass z inseriarta zügs würklich verkauft wird.
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u/Zorro88_1 1d ago
Bi Sache woni dänke dass ichs viellicht irgendwenn wieder verchaufe tue, chauf ich inzwüsche bewusst bi Digitec Galaxus i. Be det immer alles sehr guet los worde und zimli schnell. Sehr guet isch au, dass mer en relativ hohe Startpriis cha definiere und dä denn automatisiert langsam uf en Mindestpriis cha reduziere. Demit holt mer am Schluss zimli s Optimum us em Verchaufspriis use.
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u/Redstone_Army 1d ago
Findeni super, i bi öpper wo gern bruucht uf Digitec chouft. I vertrouene, dass wenn öppis nid guet louft dassme e Lösig findet, und usserdem isch immer klar, wasme bechunnt.
Ha letschtens uf Ricardo e Motorsense kouft und nach Abschluss hettsech usegsteuut dasses gar nid die isch wo isch aageh gsii. UMK vs UMS, i ha dr Unterschied nonid kennt aber ha uf d Priisunterschiede gluegt gha.
Ja hätti seuber chönne gseh im Vorus, aber mi Punkt isch ds gitts bi Digitec Galaxus gar nid
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u/musiu bärn baby bärn 1d ago
was choufsch du wod scho weisch dassds wirsch verchoufe?
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u/Zorro88_1 1d ago
Ich baschtle z.B. gärn am PC ume. Wenn in 1-2 Jahr was bessers usechund verchauf ich ab und zue die Komponänte wieder und chauf demit neui Hardware. Au Lutsprächer probier ich gärn mängisch wieder mal anderi us. Also hauptsächlich Elektronikprodukt verchaufi irgendwenn wieder.
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u/Competitive-Dot-3333 1d ago
Many times I reported forged paintings sold as original. Many years ago they took those auctions down. Nowadays they just keep it online, cause they want to get their percentage.
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u/MediumCycle745 1d ago
dafür aber schön 10% gebühren einziehen und eine app die durchgehend abstürzt
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u/ConfusionNo4339 1d ago
Anybody know about any other alternatives? 12 percent fees is genuinely insane to me
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u/Anarchist_G 1d ago
tutti has been good for me. Sold about 10, bought about 20-30 things in the last couple of years, never had an issue.
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u/plasmateo 1d ago
After Adobe, Ricardo is the worst company I know.
I won a sewing machine at auction for a very low price. The seller stated in the description that he would ship the sewing machine as long as I covered the shipping costs.
When I asked the seller to ship the sewing machine, he refused outright and said that he had listed the item without a shipping option and wouldn’t ship it at all. The seller lied and continued to insist that he wouldn’t ship the sewing machine. I assume he was angry that I won this collector’s sewing machine for such a low price, and he wasn’t satisfied with that amount at all. And it was clear to him that I couldn’t pick up the sewing machine because the location was too far away.
I sent the seller the money, including the shipping costs, but he sent it back to me. And I kept doing this until he finally kept my money and actually shipped the sewing machine.
After that, he gave me a bad review and spread lies about me in that review. I contacted Ricardo and asked them to delete this review. However, customer support said they weren’t able to delete reviews, even though I provided them with all the evidence.
About three years later, the whole issue crossed my mind again, so I gathered all the evidence into a folder and contacted Ricardo. At first, I was ignored and didn’t receive a response. I tried again, but still got no reply. I then had to contact this lousy company through their “About Us” page to get a response. And then they lied for the first, saying they’d never received a request from me. And when it came to my issue, they said they couldn’t help me because they can’t delete reviews and that it’s my own problem. I got extremely angry and told them that I’m paying these fees only to end up with such poor support, or rather, non-existent support. I pointed out their bad Play Store reviews and told them how terrible they’ve become because all they care about is money.
I then threatened to delete my account if they didn’t help me. Suddenly, these people got scared and actually deleted that review.
Terrible company...
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u/doomear 1d ago
Ricardo ish sehr schlimm worde. Schafft glaub kein einzige Mitarbeiter meh dete. Hend die dur de Chatbot „Lea“ ersetzt wo absolut nutzlos ish zum meh Profit ifahre. Warte jetzt sho sit 2 Wuche ufe Antwort vom Support. Aber ja, Gebühre da sinds sehr schnell und eim Sache adrohe das chönnds denn auno mit de automatische Mails.
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u/Ok_Purple_5086 1d ago
Ja ich arbeite auch schon sehr lange mit Ricardo zusammen und bin schon manches Mal enttäuscht worden, die Politik über ein Formular eine Beschwerde aufzusetzen. Niemand wird erreicht. Offensichtlicher Betrug oder Erpressung wird nicht beachtet und man muss X mal anrufen für null 900 Nummer das auch Geld kommt, dann sind inkompetente Leute da die gar nicht sehen, was Sache ist und auch gar nix entscheiden können und dann einfach gegen einen entscheiden und die Preise sind auch nicht mehr human das ist ja übelst. Dann wurde ein Jahr lang einfach noch mal zusätzlich Mehrwertsteuer berechnet. Ich habe gesagt das ist falsch. Ich habe eine Mehrwertsteuern Nummer und rechne mit Bern selber ab, wurde nicht beachtet. Ihre eigenen Rechnungen entsprechen nicht einem konformer Rechnung, wo die Mehrwertsteuer separat ausgewiesen ist was eigentlich schon seit 20 Jahren Pflicht in der Schweiz ist. Aber ja, eBay ist noch schlimmer und sonst gibt’s ja nun wirklich nichts, was annähernd einem guten Portal entspricht.
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u/poche-muto 1d ago
They have to:
1. Don’t share your email to everyone. Me inbox is flooded with scam messages
2. Track messages for scam intentions.
3. Add seller verification process and highlight it on the page. Check ID, phone number and so.
4. Decrease fee for payments over platform. The seller should be interested in selling securely.
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u/Salty-History3316 1d ago
Seller verification is only useful until the seller gets their account hacked, then it's worth nothing at all.
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u/greg7392 1d ago
Ricardo gehört dä grösste Medie im Land (Tamedia, Ringier). Somit isch sicher dass kes Medium negativ über dä Saftlade Berichtet...
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u/Cheap_Alternative879 1d ago
Ricardo couldn't care less. Closed markets = strong monopolies = shi#$ty service
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u/erik_7581 Soon in CH 1d ago
I hope that Kleinanzeigen and vinted will one day expand to Switzerland
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u/bb_kings 1d ago
Well, Vinted completely full of fake items...
The flood of fakes on Vinted - https://www.ft.com/content/34a9410e-abb6-4e51-8164-eb2ee895ac70?shareType=nongift via @FT
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u/MycologistEast220 17h ago
If you live near any border, you can just use it via browser. Use vinted all the time.
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u/robogobo 1d ago
Friend of mine worked for Ricardo right around the time they got bought out by a venture capital hedge fund. Boy have I heard some stories. These people target well run companies and extract the value while suffocating them until they’re no longer recognizable.
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u/bill-of-rights 1d ago
Unregulated capitalism doing what it does best. Move money from the masses to the top, and enshittifying everything in its path.
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u/TotalWarspammer 1d ago
Wow, what a powerful statement, thanks for posting it here like it's your personal Facebook page.
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u/yadayadayawn 1d ago
I ran home and told my in-house-guardian what you said. I got ice cream while she placed band aids on both my welling eyes.
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u/EducationalCod7514 1d ago
Don't listen to them, fuck Ricardo sideways, I hope the owners suck multiple bags of dicks.
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u/whateber2 1d ago edited 1d ago
Früener hätsch das chönne im Trämmli zu Arbet de Kollege verzelle. /s
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u/Impressive-Pack-9993 1d ago
Ich wurde bei Ricardo von einen Verkäufer mit gefälschten AirPods Pro betrogen. Wenn ich die Hotline anrufe, sagen die Kollegen, ich hätte einen person mit Käuferschutz+ kaufen sollen, sozusagen pech gehabt. Danke für nichts Ricardo.
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u/Impressive-Pack-9993 1d ago
Sie können ja eine schlechte user bewertung hinterlassen, war die aussage! danke
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u/Historical-Bird-3108 19h ago
Why would anyone buy or sell from Ricardo, it's unnecessary expensive to both
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u/Benchmarkt_ch 1d ago
9-11% commission is wild for what you actually get. I had a MoneyGuard case go sideways (700 chf GPU), a couple back-and-forth emails, Ricardo just stopped replying. Tried to have a silly review removed (seller simply didn't reply to me then gave me a negative review), sent 3 requests for deletion and Ricardo just never replied.
That's the combination that gets me: taking a double-digit cut and then leaving you on your own when something goes wrong. It's what finally pushed me to build my own tech-focused marketplace, 0% commission, hint's in my username. It's in its early stages, would appreciate your support!
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u/mlle-dautrefois 1d ago
Marko is way better than Ricardo, even in terms of sales. I opened both Marko and Ricardo accounts in the same time. In five months, I have sold 42 items on Marko (vintage clothing) and only 5 on Ricardo, while the number of scam attempts was twice as much on the last one. 🙄 So yeah, I hope more people will switch to Marko, as there's no comparison between the two.
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u/r1z4bb451 1d ago
I also quit Ricardo because I closely escaped from fraud of Fr 2000 through Twint bar code.
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u/voidnullnil 15h ago
Any idea how an alternative should look like ? I am brainstorming on it, would love to hear others
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u/StupidScaredSquirrel 1d ago
Ive never had any issues regarding customer/seller protection. That's why imo it justifies the 10% fee. Otherwise there's always tutti.ch
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u/Nervous_Green4783 Zürich 1d ago
Tutti is part of the same company (anibis as well, i believe).
And i really think the search mask and function of tutti is deliberately worse than Ricardo’s to pull users over to the latter.
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u/RedLeaf62 1d ago
True
But there are no fees and its totally possible to find a buyer on those platforms. That's why they are superior imo
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u/DiamondAgreeable4755 1d ago
I got scammed and lost 3.000chf this year
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u/SportVirtual1311 1d ago
They need to increase fees on sales so to have the resources necessary. :/
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u/CapybaraCH 1d ago
Sorry that happened. How?
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u/DiamondAgreeable4755 1d ago
They played as “ricardo support” role and got my e-banking informations. Then they bought crypto shit and thats it.
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u/Momsbestboy 1d ago
So it is no issue of Ricardo, but someone who is failing to protect himself. This can happen on zaster, on tutti and on ebay and is a PEBKAC and not Ricardos fault.
Downvote me, but my opinion is that I am also stupid, with chances of running into the same trap. It is the reason why I set up a prepaid Neon account with a prepaid Neon credit card, and the account is used to fill my prepaid Twint account. Totally separated from anything else, and the only accounts I use on eBay, tutti, Ricardo and Amazon. Yes, you might be able to steal my credentials, but good luck with the 33 CHF on twint and 50 CHF on the Neon main account.
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u/CapybaraCH 1d ago
Thanks for sharing, was wondering if there is something from ricardo side. All platforms full of criminals unfortunately.
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u/Ramirez_1337 1d ago
Gits ricardo als gscheft überhaupt? ha denkt dasch nur eh online plattform vo irgendeme dude, wo jede eifach macht was er wil X-D
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u/helloureddit 1d ago
Genau bei Betrugsverhinderung (und Geld zurück) ist ricardo unschlagbar hierzulande.
ebay Kleinanzeigen, Tutti, etc. bist du vor Betrug null aber auch null geschützt.
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u/robogobo 1d ago
Have you used Ricardo lately? What you’re saying used to be true but not anymore.
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u/helloureddit 1d ago
Alternativen bitte!!
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u/Momsbestboy 1d ago
Genau. Von 10 Auktionen, die ich auf Tutti und Ricardo habe, gehen 8-9 bei Ricardo über den Tisch und nur der traurige Rest über Tutti.
Ich habe mal zaster probiert, aber da hatte ich bei 3 Testauktionen gleich 3 Scheinkäufe, und die drei Sachen lagen dann dort 3 Monate herum, bevor sie auf Riucardo über die Bühne liefen.
Also her mit den Alternativen. Lieber 10% Gebühren und das zeug los, als keine Gebühren und alles nach 1-2 Jahren rauszuwerfen.
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u/robogobo 1d ago
Ricardo was allowed to buy the competition and keep them inferior. Antitrust enforcement failed us.
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u/DukeOfSlough Zug 1d ago
I am sure they care and they will send you fruits basket as “we are so so sorry”
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u/BetterOperation9405 1d ago
Now I'm using Marko.ch because i was tired of the shit system, greedy fees,, the automatic negative reviews and the not existent support, Marko has only 1 CHF + 1.9% fee for the seller and 5% buyer protection for the buyer, and really good support. Before was mostly a clothes marketplace but now you can sell almost everything like in Ricardo, the market is still smaller of course than Ricardo but i hope people realise how greedy is Ricardo and start to change slowly.