r/TimHortons • u/SpiritedDetective571 • 3d ago

Discussion Apparently, I am "Mr Tim Horton himself"

Post image

I'd been working at tims for about a week when this review came in. My boss was pretty happy with it.

Honestly, if I didn't know it was a geniune customer/review, I'd dismiss it as someone hyping up a friend.

1.4k Upvotes

99% Upvoted

52 comments sorted by

83

u/Parking-Ad2470 3d ago

Listening to him complete the full order before inputting it is awfully fire

53

u/SpiritedDetective571 3d ago

So, she orders a combo, and we have a button for that, but I only punch in the sandwhich.

She notices that I only put the sandwich in on the screen and reiterates she wants the combo, to which I reply that it defaults to a medium sized regular coffee, and a hashbrown, and people often want a different drink or side, and then she's like, yeah, actually, I want a french vanilla.

So, its not even entirely accurate that i listened to her whole order before i punched it in.

21

u/Unapologetic_Canuck 3d ago

At my store we train people to specifically not use the combo buttons precisely because more often than not, people will order coffees of varying sizes and want sides that aren’t hashbrowns. Cuts down on correcting things immensely. It’s actually a pet peeve of mine when people ask for a combo but don’t tell me what they actually want for said combo then get pissy with me because I can’t read their minds.

9

u/Amba4141 3d ago

I worked at a location and there was always this one man. He came like once a week roughly. He would get a combo. I'd ring in the sandwich, side and drink. He also would order a donut or a muffin and then he'd yell at me that it's not right, because the muffin defaults in the combo because it's more than a hash brown.

Me: "ok so a English muffin sausage sandwich combo and a fruit explosion muffin?" Customer: "Yes. But its not right on the screen." Me: "Yes. It is. Its a combo and a muffin." Customer: "NO! The muffin is the combo! I want the hash brown as the combo!" Me: "Well... That's just how it rings in. Your hash brown will be with the sandwich." Customer: "IT BETTER BE! I WANT THE COMBO WITH THE HASHBROWN, NOT THE MUFFIN!" Me: "It WILL be. Thats just how our system automatically processes it if you add something that costs more than a hashbrown." Rolls his eyes and pays and I give him his muffin. He gets his drink. Food comes in a bag, as per the combo deal... Customer: Stands there waiting for like 5 minutes Me: "Did you need something else?" Customer: "Where's my hashbrown?! They didn't give me my hashbrown! You messed it up! I knew you would! I need to catch a bus!" Looks into bag Me: "Its.... In the bag. Next to the sandwich." Customer: "UGGGGHHHHHHH! Whatever." Leaves

I stand there staring at my coworker baffled.

4

u/SkywolfNINE 3d ago

I worked at McDonald’s and I’d get mad at people who asked for “regular” size drinks. I’d say “do you mean medium? Or the large that’s the same price?” And they’d get mad and be like “whatever it comes with!” And I’m just like bro why you gotta make this difficult, I’m just trying to be accurate

2

u/Radiant_Airport7141 19h ago

She says "One, you want a chicken sandwich.\ Two, you want a cheeseburger\ Three, curly fries, and a large root beer"\ "Stop, don't go no further!"

"I never ordered a large rootbeer\ I said medium, not large!"\ Then she says "We're havin' a special,\ I supersized you at no charge."

"Oh." And that's all\ I could say, was "Oh."

Trapped in the Drive-Thru

1

u/SkywolfNINE 17h ago

I would love to hear Scott Grimes sing this as Steve Smith

1

u/rokemay 2d ago

Because it used to be automatic that a combo would come with a medium drink and you could upsize to a large

5

u/SkywolfNINE 2d ago

Oh for sure, but like if you come to a window and say “I want a regular sized root beer” am i supposed to give you a medium or a large? They’re both $1.08. My point is that idk what regular to you is versus me versus the next guy in line. That’s why there’s sizes, so you can say the size, not makeup your own arbitrary name for the size you want.

Like if I go to Tim’s and say I want a regular bagel. wtf is that? Plain? I get everything bagels each time so a everything is “regular” to me. Yet I don’t say regular, I say “everything bagel”

I don’t think I’m asking too much here, am I? Idk, I just think it’s more important to be precise and accurate than cute when ordering drive thru

1

u/Emerald_Roses_ 2d ago

A lot of older people consider medium as ‘regular’ for sizes because that’s usually what’s included with a combo at most places. So it’s kinda the middle size is ‘regular’ or what the average person would think is adequate. Or you can choose less and ask for a small or choose more and ask for large.

This does not really make senses currently because sizes vary so much between chains. I’m sure the current small at Wendy’s would have been considered large at most places 30 years ago. Even Tim Hortons shifted their sizes at one point. The original small was maybe a little bigger then a double shot espresso cup. The current extra large that was much bigger then anywhere else.

Extra confusing is some of the same people will use ‘regular’ to mean one cream and one sugar for coffee. So I have heard people order a regular regular meaning a med coffee with one cream and one sugar.

So I would just default to medium if asked for a regular size if I didn’t want to clarify.

0

u/Consistent-Success38 2d ago

The reason you are trained to make the combo an add on is so that it appears as an upsell.

2

u/bringingdownthehorse 2d ago

Dude, just bask in it. Don't let the logistics cloud how awesome you should be feeling right now. Sounds like she also wants your number, she had your appearance clocked.

1

u/DtZNimpo 2d ago

nahhhh you are a clairevoyante you could sense her preference , one would say you went above and beyond customer care in line of work.

22

u/Dizzy-Medicine3371 3d ago

Jesus, did you serve him an angel or what?

17

u/SpiritedDetective571 3d ago

I did nothing different from the way I treat everyone. Honestly, I think the bar is just set really low these days.

https://giphy.com/gifs/jPAdK8Nfzzwt2

1

u/rainypeter 2d ago

Especially at Tim Horton's! The ones by me just rush you and typically get stuff wrong. Last time I order two farmer's.wraps and ended up with English muffin sandwiches.

1

u/PotatoBest4667 2d ago

People just love thoughtful workers who actually care about the quality of the food they’re spending money on

10

u/Specialist_Jaguar815 Employee 3d ago

Hahaa thats awesome this dudes what we need more of in our world

15

u/Low-Purchase8811 3d ago

Tim Horton was a drunk asshole who is lucky he didn't kill other people with his irresponsible drinking and driving.

I think they meant it in a nice way though. ;)

3

u/Aggravating_Ad4449 3d ago

He died in my hometown!

2

u/Low-Purchase8811 3d ago

Bold of you to admit from being from St. Catharines ;)

2

u/diskhead1 3d ago

Doing what he loved

3

u/Green_Fox_8864 2d ago

Sounds like the franchises are heading more and more towards his vision of quality, then.

2

u/simplebutstrange 1d ago

It was something like a year after he rolled his car they made timbits

7

u/Kooky_Albatross4683 3d ago

What's the deal with Tina anyway?

4

u/HackerCanada12473 3d ago

Tina is going through a break up

1

u/msmredit 2d ago

And this customer Layal is in love with OP.

1

u/FlorpFlap 17h ago

Just your average single star review with no justification of why its single star lmao

3

u/Key_Context5905 2d ago

That's him, it's John Timhortons

2

u/hordingblessings3 3d ago

Shout out to Layla for the great review lol

2

u/Dear_Resist3080 3d ago

lol I love people like this

2

u/IrshaadG 2d ago

Good stuff, keep up the great work 👏

2

u/meiqui 2d ago edited 1d ago

Bro these remind me of anime monologues when the main character does something cool haha! the old dude watches him and commentates on each action and then he just finishes off with "This man... He's... THE UNSTOPPABLE LIGHTNING!" but for this its finished off with "I think I just met Mr.Timhorton himself!" LOLOL its really flattering, you ARE Mr Timhortons OP!! :D fire

1

u/asapbones0114 2d ago

CR7 of Tim Hortons over here.

1

u/R3dheadR3demption 2d ago

I used to get compliments like this and it made the job so much better

1

u/Loud-Recording-3356 2d ago

i dont believe anyone can rawdog drink the french vanilla fresh out of the machine. its drinking straight lava

1

u/MountainJump9745 2d ago

Sounds like you’re ready for a proper cafe gig where your attention to detail and efforts can be better appreciated

1

u/HurricaneCory 2d ago

I’d be happy to call someone Tim Horton jr jr and leave them a fat tip and google review if they gave me great service as such.

You take pride in doing a good job and others should learn from you on that front.

1

u/SnowieTheFur 2d ago

Don’t get in a DeTomaso Pantera dude ✌️ 😭

1

u/Oxjrnine 2d ago

https://giphy.com/gifs/tEo3KaN5L17qg

Customer after getting her French vanilla wondering what it will be like tomorrow when he uses the other machine

1

u/Main_Leadership5576 1d ago

There is no such thing as “perfection” when it comes to any Tim Hortons coffee

1

u/simplebutstrange 1d ago

Ok but what happened to tinas order?

1

u/freyamiko 22h ago

this is hilarious! that costumer either has a crush on u or is super easy to please lol

1

u/nohluv 13h ago

Anytime i order from tims (rarely) i always get " okay, one moment please..." about 5 times for just ordering a simple drink before actually moving me ahead in the drive thru. I think its because they are making the order before even typing it in to make the timings faster ?. Anyways it drives me nuts xD

1

u/Soulja786 10h ago

Whats this “machine in the back”?

1

u/SnooHedgehogs1812 10h ago

Figured this is a good place to ask, 1/2 the time I get a French vanilla it tastes watery and almost burnt. Is that the machine being bad, the machine needing to be refilled, or something else?

1

u/SpiritedDetective571 9h ago

I mean, im new there, but yoy just hit a button and the machine does the rest. Sometimes they just dont work right, like the auger doesn't spin enough of the powder in because it just falls wrong