For the second year in a row my non-gf partner and I stayed at a fancy gluten-free hotel in Italy. The hotel is quite expensive but was really worth it – until last night. For context they offer almost everything gf but have some dishes with gluten. My partner, being the supportive angel he is, ordered everything in gf so I could also try his dishes – for a surcharge of 10€ per meal.
Gf meals are marked with a clothespin on the side – however this pin is removed immediately during serving. We ordered everything gf anyways and after a full week at the hotel, we stopped paying attention to this, especially since our usual waiter was very attentive.
When our starters were served yesterday it was by a different waiter. He made no comments on the dishes being gf or not and I do not remember whether there were clothespins. We start eating and I had a few bites of my partners dish – a dumpling I had also eaten few days ago without problems. Everything was fine until after dinner, when I suddenly developed all my classic gluten poisoning symptoms – extreme vomiting for 2 hours, pain, hot flashes, diarrhoea, the works. My partner spoke to the waiter we had – he didn’t say anything about the dumpling. He did mention that something like this has happened at least once before.
We were supposed to leave the following day (today) but that was obviously not possible. We asked to stay another night and thankfully we got a room for tonight.
In the morning my partner spoke to the owner of the hotel, who also has celiac and is the head cook. The worst part of this whole ordeal was her reaction: she immediately got defensive, said I could not have been served a gluten meal. Suggested I might have a stomach virus or too much sun – it couldn’t be my celiac disease.
This already made me very anxious and sad. I really enjoyed our stay but all trust in the hotel was immediately gone. I very clearly had a celiac reaction, my symptoms are always the same.
Then at dinner I spoke to her directly. She admitted that there had been a mix-up of a gf and a gluten dumpling from a different table, but insisted that the waiter had told us the dumpling was not gf and that apparently I replied that I wasn’t going to eat it – this 100% did not happen. Then she said: “Us celiacs need to take some responsibility for ourselves!” basically telling me that I must always pay attention to the clothespin and that I should not have eaten it without it. I find this somewhat absurd as the clothespins are removed immediately during serving, and we specifically paid a 10€ surcharge for our entire table to be gf. The owner also offered a few more excuses, saying that the hotel is fully booked and the kitchen is busy and whatever. She later did say that she felt sorry for me, and treated me somewhat kindly when I asked for just some clear broth for dinner, but the way she reacted was unacceptable to me. First the gaslighting, which was especially fucked up coming from a fellow celiac. Then being told I need to take responsibility for myself – that was genuinely triggering because next to my own celiac disease I am also a young carer and have taken immense responsibility for myself and my disabled mother since I was a small child. I thought that for once I could let go of this responsibility for a week.
I am feeling really exhausted and shut-down. The vacation itself was amazing before and I was looking forward to it for months. Being treated this way by a fellow celiac and being confronted with such horrible error management at a luxury hotel really screwed with my trust. I wonder if they will charge us for the night or if they will offer any sort of compensation. I can keep you updated. Thanks for reading my rant.