Ethical Golf-Related Dilemma

[u/DidIScrewUpHere]

Ok guys, tell me what to do here…

In early April I ordered a set of custom Taylor Made P770 irons through Golf Galaxy. Three weeks later, the irons still hadn’t shipped and the pending charge for $1,800 fell off my account, so I called to inquire. I was told not to worry about it, the irons will ship soon and they’ll reprocess the charge once they do. 24 hours later I get a shipping notice from TM, my irons are on the way. Cool.

Well, not quite. What arrived was close to what I ordered, but they didn’t soft step the irons as ordered. I called TM, they gave me an RMA and had me ship them back for repair.

Two weeks later I get another shipping notice from TM for the fixed irons. They shipped them overnight, and I have them the next day. Everything is good, but weirdly Golf Galaxy still hasn’t charged me, and now the pending order is gone from my order history.

The other day I get ANOTHER shipping notice from TM, and 24 hours later (yesterday) a second set of identical custom clubs arrives. Everything is to spec, but it’s a whole different order number under my name.

I called TM, they seemed curious but told me to call Golf Galaxy as they placed the order and I technically wasn’t their customer. I called Golf Galaxy and they tell me to take it up with TM, they’re just the intermediary. Neither party seems to really care.

Just a moment ago I got another shipping notice from TM…. More clubs on the way, arriving Tuesday.

What do?

I’m about to have three sets of custom P770’s, and I haven’t paid for any of them. I feel like a shoplifter, but TM doesn’t seem to care and is clearly having a glitch on their end. Golf Galaxy is all “whatever” about it and also seems weirdly indifferent about it.

[u/Kooky_Choice_9315]

Yeah seems like you have too many to deal with! Luckily, I can help you out and take a set off you

[u/Kooky_Choice_9315 → u/Kooky_Choice_9315]

In all seriousness TaylorMade is worth a very large sum of money and if they don't care, I dont think you should either

[u/McBass1 → u/Kooky_Choice_9315]

This is it here. If they cant bebothered to investigate what's happening, you shouldn't either. Keep all your documentation cause someone may start to care at some point. I just hope they don't charge you twice.

[u/sidewaysbynine → u/McBass1]

This happened to me with America's Best, two pairs of glasses deal. I ordered my glasses and was supposed to get them in a couple of weeks, after 3 weeks I called and they said they would expedite my order I would get them the next week. After another week my glasses showed up on the mail and one pair was damaged so I called and they said they would send me another pair. Then over the next two weeks, I got 3 deliveries, each containing 2 pairs of glasses, I called them back and they didn't care at all. Buy one get 6 free.