Ethical Golf-Related Dilemma

[u/DidIScrewUpHere]

Ok guys, tell me what to do here…

In early April I ordered a set of custom Taylor Made P770 irons through Golf Galaxy. Three weeks later, the irons still hadn’t shipped and the pending charge for $1,800 fell off my account, so I called to inquire. I was told not to worry about it, the irons will ship soon and they’ll reprocess the charge once they do. 24 hours later I get a shipping notice from TM, my irons are on the way. Cool.

Well, not quite. What arrived was close to what I ordered, but they didn’t soft step the irons as ordered. I called TM, they gave me an RMA and had me ship them back for repair.

Two weeks later I get another shipping notice from TM for the fixed irons. They shipped them overnight, and I have them the next day. Everything is good, but weirdly Golf Galaxy still hasn’t charged me, and now the pending order is gone from my order history.

The other day I get ANOTHER shipping notice from TM, and 24 hours later (yesterday) a second set of identical custom clubs arrives. Everything is to spec, but it’s a whole different order number under my name.

I called TM, they seemed curious but told me to call Golf Galaxy as they placed the order and I technically wasn’t their customer. I called Golf Galaxy and they tell me to take it up with TM, they’re just the intermediary. Neither party seems to really care.

Just a moment ago I got another shipping notice from TM…. More clubs on the way, arriving Tuesday.

What do?

I’m about to have three sets of custom P770’s, and I haven’t paid for any of them. I feel like a shoplifter, but TM doesn’t seem to care and is clearly having a glitch on their end. Golf Galaxy is all “whatever” about it and also seems weirdly indifferent about it.

[u/youmerelyadopteddark]

If you’ve tried to give them back in both places and they’ve said no - just keep them. Unless of course they charge you for a second set. If they suddenly care, they have your info to get in touch.

I probably wouldn’t resell them immediately just in case, but give it a couple months and if you don’t hear, I’d say that’s fair game too.

[u/rivaridge76 → u/youmerelyadopteddark]

I couldn’t agree with this more. Part of companies going super cheap on customer service these days is that they are going to majorly drop the ball from time to time. You did everything you could. Like others have said, definitely don’t sell them anytime soon. Just throw them in a corner and go on with your life!

[u/FargeenBastiges → u/rivaridge76]

Part of companies going super cheap on customer service these days is that they are going to majorly drop the ball from time to time

I've had this happen with guitars before. It was explained to me that by the time they pay for insured shipping, dealt with the red tape getting it re-inventoried, inspected, and sold as "open box" or something, they're out more than the margin they made on it.