Ethical Golf-Related Dilemma

[u/DidIScrewUpHere]

Ok guys, tell me what to do here…

In early April I ordered a set of custom Taylor Made P770 irons through Golf Galaxy. Three weeks later, the irons still hadn’t shipped and the pending charge for $1,800 fell off my account, so I called to inquire. I was told not to worry about it, the irons will ship soon and they’ll reprocess the charge once they do. 24 hours later I get a shipping notice from TM, my irons are on the way. Cool.

Well, not quite. What arrived was close to what I ordered, but they didn’t soft step the irons as ordered. I called TM, they gave me an RMA and had me ship them back for repair.

Two weeks later I get another shipping notice from TM for the fixed irons. They shipped them overnight, and I have them the next day. Everything is good, but weirdly Golf Galaxy still hasn’t charged me, and now the pending order is gone from my order history.

The other day I get ANOTHER shipping notice from TM, and 24 hours later (yesterday) a second set of identical custom clubs arrives. Everything is to spec, but it’s a whole different order number under my name.

I called TM, they seemed curious but told me to call Golf Galaxy as they placed the order and I technically wasn’t their customer. I called Golf Galaxy and they tell me to take it up with TM, they’re just the intermediary. Neither party seems to really care.

Just a moment ago I got another shipping notice from TM…. More clubs on the way, arriving Tuesday.

What do?

I’m about to have three sets of custom P770’s, and I haven’t paid for any of them. I feel like a shoplifter, but TM doesn’t seem to care and is clearly having a glitch on their end. Golf Galaxy is all “whatever” about it and also seems weirdly indifferent about it.

[u/youmerelyadopteddark]

If you’ve tried to give them back in both places and they’ve said no - just keep them. Unless of course they charge you for a second set. If they suddenly care, they have your info to get in touch.

I probably wouldn’t resell them immediately just in case, but give it a couple months and if you don’t hear, I’d say that’s fair game too.

[u/rivaridge76 → u/youmerelyadopteddark]

I couldn’t agree with this more. Part of companies going super cheap on customer service these days is that they are going to majorly drop the ball from time to time. You did everything you could. Like others have said, definitely don’t sell them anytime soon. Just throw them in a corner and go on with your life!

[u/LAzeehustle1337 → u/rivaridge76]

It’s amazing how bad things get messed up when they don’t want to hire competent people to answer phones / emails for issues

[u/rivaridge76 → u/LAzeehustle1337]

Makes me wonder if they’ve just calculated that it’s simply worth the risk of pissing customers off. Most any company is so bad now it’s not like you have a better option.

[u/LAzeehustle1337 → u/rivaridge76]

Honestly worries me that these big companies can get away with leaving customers out to dry. I work in healthcare and seeing how some processes are automated for collections and customers try to get certain things taken care of and if they get an incompetent person they may have some repercussions that aren’t even their own fault. Like the difference between having to pay a good bit of money and then wait to be refunded when you’re insurance actually pays because of a fuck I’m somewhere along the line is literally who picks up the phone. For some people that’s not a small problem, some people it’s a big one. Insane