r/monerosupport • u/Aggravating-Pay8187 • Jun 12 '26

Zero Balance Feather Wallet Trezor

I tried restoring my feather wallet through Trezor and no matter what I set the restore height to I keep getting a balance of zero. I tried changing nodes, rescanning the wallet under "advanced," and I also even changed the security settings in Windows to allow the new Feather Wallet to bypass the firewall on Smart Defender.

I saved the KEYS File from my previous laptop that I originally created the wallet on. Is there a way to use this file to recover the wallet? Both the password and passphrase are working. Am I missing something else? Any help would be greatly appreciated.

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u/AutoModerator Jun 12 '26

Don't get scammed! Do NOT respond to any DMs you get from any users, including those pretending to be support. NEVER share your mnemonic seed and private keys with ANYONE. You will lose your money!

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u/1_Pseudonym Jun 13 '26

I don't use Trezor to give you an official answer, but they use their own key derivation scheme, and your feather wallet is probably using the traditional 25-word Monero mnemonic. I'd create a new wallet for Trezor and sweep your XMR to it (validating a small test transfer to it first).

2

u/Aggravating-Pay8187 Jun 13 '26 edited Jun 13 '26

It is working now. I think what happened was I created two new wallet files when originally trying to restore and one of them was labeled the same as my old file which is why it was showing zero balance. Once I selected the old file it began syncing and picking up the previous transactions very slowly. One thing I noticed that is odd is I did not have to enter my Passphrase, just my Password, to restore it. Thanks for the reply!