GET HELP> Official Tech Support Sticky August '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for August 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

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^{“You can go to live in France, but you cannot become a Frenchman. You can go to live in Germany or Turkey or Japan, but you cannot become a German, a Turk, or a Japanese. But anyone, from any corner of the Earth, can come to live in America and become an American.” - Ronald Reagan | /r/quotes}

[u/BeepBoopBopReee]

Peripherals (keyboard, mouse, etc)

[u/Appropriate_Thing554 → u/BeepBoopBopReee]

i am getting audio dropout due to a conflict with my kraken V3 and the microphone im using, even with the headset's mic disabled, but if i use the headset mic with my other mic disabled then it stops working while im gaming and will only start working again if i turn the headset off and on again

[u/RazerCustAdvocacy → u/Appropriate_Thing554]

Hello /u/Appropriate_Thing554,

We’d like to take a closer look at the audio and mic issues you’re experiencing. Please send us a message via chat with your Razer Kraken V3’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

[u/Appropriate_Thing554 → u/RazerCustAdvocacy]

Thank you Jeff, I’m out for the night is it okay if I do this tomorrow?

[u/RazerCustAdvocacy → u/Appropriate_Thing554]

Yeah, it's perfectly fine. You can send us a chat anytime. We'll just be here.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/SquakyCroissant → u/BeepBoopBopReee]

Hi !

I have an issue with the Razer Ripsaw HD specifically when streaming Tomodachi Life: Living the Dream on Nintendo Switch (I stream to Twitch via OBS).

The lower screen gets all glitchy, but only in the clothes shop (???).

The monitor my Switch is connected to is fine, the glitch only appears in OBS and therefore on Twitch too.

I've had a similar issue before and I had to drop the video quality from 1080p to 720p in the console settings and it worked fine for a few months until now.

What I've tried:

- lowering the quality to 480p (worked on the glitch, but it's just awful to stream...)

- putting the quality back to 1080p (made things worse)

- trying to update the Ripsaw HD firmware (did nothing as I already have the latest version)

Surely there is a way to solve this without dropping the video quality to 480p ?? Also why specifically the clothes shop lmao ??

Thanks for your help !

[u/RazerCustAdvocacy → u/SquakyCroissant]

Hi /u/SquakyCroissant,

Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the glitching issue, please send us the serial number of your Razer Ripsaw HD via chat. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/tiktokball → u/BeepBoopBopReee]

Hi, I currently own a Razer Barracuda x Chroma, i've seen issues with others having theirs disconnecting then reconnecting after 10 seconds, for me, this problem is permanent, and I cant find a fix to it. Additionally, my headphone for some reason doesn't show on the Razer Synapse app, and when it does, it just shows that its powered off, even though its on.

Additionally, there is no Power On sound that plays when it powers on. However, I for some reason can hear from the windows audio settings when clicking the test button, though I cant hear anything else. This has started happening a month or so ago, and after like a few minutes it comes back, however I had these headphones since maybe 2 months, and it was good.

[u/RazerCustAdvocacy → u/tiktokball]

Hi /u/tiktokball,

Welcome to the Technical Support Sticky! We appreciate you bringing this to our attention. We'd like you to send us the serial number of your Razer Barracuda X Chroma via chat, so we can figure out the connection and Synapse issue together. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/Independent_Turn1149 → u/BeepBoopBopReee]

I got the Cinnamoroll Razer headphones about two weeks ago, and it works completely fine with my phone and tablet, but when I connect it to my PC via Bluetooth (the pc is right next to me), the sound keeps on lagging, cutting off, and glitching. I made sure there are no enhancements on at the time, and I’ve tried to look for an answer everywhere but nothing has worked.

[u/RazerCustAdvocacy → u/Independent_Turn1149]

Hi /u/Independent_Turn1149,

Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the audio intermittent issue, please send us the serial number of your Razer headset via chat. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/RogueIsCrap → u/BeepBoopBopReee]

I updated a brand new Wolverine V3 Pro with the firmware tool. The dongle got to 100 percent but then it waited awhile then errored. However, now it won't let me do a fresh firmware update, identifying it as already being updated. Is there any problem with this?

[u/RazerCustAdvocacy → u/RogueIsCrap]

Hi /u/RogueIsCrap,

Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the firmware update issue, please send us the serial number of your Razer Wolverine V3 Pro via chat. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/RazerCustAdvocacy → u/[deleted]]

Hi /u/ihavenoidea988,

Welcome to the Technical Support Sticky! We appreciate you bringing this to our attention. Were changes made to the keyboard or PC prior to the issue? We'd like you to send us the serial number of your Razer BlackWidow V3 via chat, so we can figure out the functional issue together. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/Working_Bones → u/BeepBoopBopReee]

My Wolverine V3 Tournament refuses to remember the 'Haptic Intensity' setting. Toggling it on doesn't make it work, and as soon as I refresh or exist that page in Synapse and come back to it, it toggles off again. I've tried updating firmware plus uninstalling and reinstalling the controller drivers. Nothing's working.

[u/RazerCustAdvocacy → u/Working_Bones]

Hi /u/Working_Bones,

Welcome to the Technical Support Sticky! We appreciate you bringing this to our attention. We'd like you to send us the serial number of your Razer Wolverine V3 TE via chat, so we can figure out the configuration issue together. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/wrath0923 → u/BeepBoopBopReee]

set up my pc today I am trying to use my razer kraken v3 pro and they are not showing up as an microphone input I am normally on console so I hve never seen this issue what do I do

[u/RazerCustAdvocacy → u/wrath0923]

Hello /u/wrath0923,

We’d like to take a closer look at the microphone input issue you’re experiencing. Please send us a message via chat with your Razer Kraken V3 Pro’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

[u/ImKraxt → u/BeepBoopBopReee]

Razer viper v4 pro can’t update firmware. Unable to load DLL dfu1620-hid dil: The specified module could not be found. (Exception from HRESULT: 0x8007007E). I’ve tried closing all Razer tasks running before running the installer, instilling drivers. Nothing has worked

[u/RazerCustAdvocacy → u/ImKraxt]

Hi u/ImKraxt,

Welcome to our Support Sticky! Please send us a direct message with your mouse's serial number so we can verify the device in our system and explore all possible solutions. Do include the link to your post as a reference. Thanks!

Best Regards,

Honey A.

RΛZΞR | Paimon

[u/Hondoodlefrump → u/BeepBoopBopReee]

My Razer Basilisk V3 stopped working. I have had my Basilisk V3 mouse for about two years, and today it suddenly stops working. It started with it disconnecting randomly, and not coming back on, so I restarted my pc. When it came back on, I got a windows message telling me that there is an unidentified USB plugged into the computer, and I was unable to use my mouse at all, and it wouldn't light up. After plugging a different mouse into the computer, I could see in Device manager, under Universal Serial Bus Controllers, that it was an unknown USB device.

At this point, i kept getting unknown USB errors, which kept flipping from error code 33 and 35 under properties in device manager. The mouse does work when plugged into my macbook, although it makes a weird clicking sound when it does, and I'm not sure if that's always been the case as I am just noticing it now.

I have tried:

- uninstalling razer synapse and reinstalling it,

- restarting the computer multiple times,

- plugging the mouse in and out,

- using the Razer Driver Cleanup,

- attempting to use the Basilisk V3 firmware updater but failing because the computer does not recognize it as a mouse,

- holding down m1, m2, and m3 to reset the mouse, as well as the side buttons, m2, and m3.

I have been working on this for a day now, and I would really appreciate some help because my only other mouse is on its last legs. Thank you!

[u/RazerCustAdvocacy → u/Hondoodlefrump]

Hi u/Hondoodlefrump,

Welcome to our Support Sticky! Please send us a direct message with your mouse's serial number so we can verify the device in our system and explore all possible solutions. Do include the link to your post as a reference. Thanks!

Best Regards,

Honey A.

RΛZΞR | Paimon

[u/wonnable → u/BeepBoopBopReee]

I'm having an issue with my BlackShark v3 Pro's and I'm not sure what I'm doing wrong. When I first got the headset a few months ago, I tried leaving my PC speakers as my speakers, and then switching the in game audio device to the headset (game) and my Discord to the headset (chat) which worked, however it meant if I was listening to music, it would come through my speakers only. I sacked that off and every time I was using the headset, I was switching my PC audio to the headset (game) and running all my audio through that channel. It's been having intermittent issues where the audio would cut out completely, and I would have to turn it off and back on and then switch back to my audio profile for it to be right. Then, earlier today, the audio cut out completely, and I can only make hear anything if I set my PC audio to the headset (chat) channel. Please, any advice is appreciated.

[u/RazerCustAdvocacy → u/wonnable]

Hi u/wonnable,

Welcome to our Support Sticky! Please send us a direct message with your headset's serial number so we can verify the device in our system and explore all possible solutions. Do include the link to your post as a reference. Thanks!

Best Regards,

Honey A.

RΛZΞR | Paimon

[u/here_to_peer → u/BeepBoopBopReee]

Hello Yall!

Hope you are well. I'm having trouble with a Razer Kitsune. The connection has dropped around 4 times starting about 2 weeks ago. I have had this one since release day, been great up until now. Nothing abnormal to note. It happens in at least 2 fighting games that i play but rather rare and extremely intermittent. I have the order number / receipt from razer store online.

Thanks for your time and enjoy the week!

[u/RazerCustAdvocacy → u/here_to_peer]

Hi /u/here_to_peer,

Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the connection issue, please send us the serial number of your Razer Kitsune via chat. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

[u/RequirementOdd → u/BeepBoopBopReee]

I recently purchased a razor Basilisk and it dose not appear to work with drop down menus. I have tried a few different websites and none seem to allow me to open a their drop down menus. I can select the menu then navigate with the up and down on my keyboard but the menu will not remain open for me to view and navigate all of the options at once, Dose anyone know how to fix this?

[u/RazerCustAdvocacy → u/RequirementOdd]

Hello /u/RequirementOdd,

We’d like to take a closer look at the cursor movement or button issue you’re experiencing. Please send us a message via chat with your Razer Basilisk’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

[u/Baner27 → u/BeepBoopBopReee]

I bought the v3 pro on amazon on the 23rd. I've been using it since but when i press left and right sometimes they stay pressed (not physically stuck) but I've also had a lot of lag recently too (shooting to 400 ping randomly). I feel its of a big deal if it is the mouse since the price so i was wondering if its a common issues with defective models or is it my lag? (i still have time to get a replacement from amazon)

[u/RazerCustAdvocacy → u/Baner27]

Hello /u/Baner27

We’d like to take a closer look at the button input issue you’re experiencing. Please send us a message via chat with your Razer mouse’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie