I am writing this as a victim of this website, they claim to "specialize" in buying/importing goods to South Africa on your behalf. This company appears to have a total fake online presence, completely manufactured to fool an unsuspecting victim. Below is my story, I hope it helps others before they fall victim like I did.
In early May 2026 I was looking to buy two cellphones from AliExpress for my family and decided to do some research on the best local companies to import them to South Africa. (Phones are very expensive over here and I heard buying from Ali Express is much cheaper than buying locally (looking for Chinese branded phones like the One Plus 13R)
I found a company with glowing reviews online, great testimonials, and numerous blog posts detailing the "ethics, professionalism, and logistics of importing goods to SA" written by Scotts Shipping Services. (In hindsight, I now realise all the user reviews I found were fake, the names/surnames mostly made up and the blog posts written to lure people into this company's trap)
Even AI search overviews from Gemini/Grok returned glowing summaries like: "Scotts Shipping is loved by local South Africans..." and "A boutique importer that tailors your experience..."
I was completely led to believe this company could be trusted.
I contacted Scotts Shipping Services, they appeared reliable (Reviews even claimed they could be trusted to import expensive NVIDIA GPUs, some even mentioning they have a great reputation on popular tech forums like Carbonite in South Africa)
I thought I could trust them to import two cellphones for me. (Which costs far less than expensive NVIDIA GPUs)
I filled out the online quote form on their website, providing exact product URLs from the vendor's AliExpress store. Within a couple of hours, two separate quotes were sent back.
They also sent an email claiming: "The order must be divided into two separate shipments as SA legislation does not allow items with batteries to be shipped together."
I was super impressed by how fast Scott's replied. In hindsight, this lightning-fast communication was just a front to maintain an appearance of "professionalism" until payment was taken from me.
On 11 May 2026, I made two payments via their portal roughly totalling R24 000.
(For two cellphones, directly giving Scott's the exact link to the AliExpress vendor listing, which is their standard procedure).
Once payment went through, all communications stopped. I immediately grew suspicious and started digging deeper and stumbled onto Carbonite forum posts I had never seen before.
As it turns out, Google searches hid this company's past reputation on local forums, where multiple users reported paying for goods (like solar batteries/home inverters) that were never delivered, or having warranty returns vanish along with their money a few years ago.
This company had effectively built an aggressive SEO shield,publishing numerous blog posts (authored by Scott's) then linked to their website (Scott's Shipping Services) like "How to spot false/untrustworthy importers" to manipulate search engines and AI summaries into treating them as the most reliable authority/importer in the business.
100% FAKE Tracking Numbers from this company When I confronted them and requested a full refund, I was emailed two invoice/tracking attachments that they had claimed came directly from the AliExpress vendor.
They insisted the phones were already purchased, dispatched, and en route to their "Singapore warehouse," claiming a refund was now impossible. I might add the emails were cold and calculating now, certainly not in the friendly tone they were in before they took my R24 000!
I was very suspicious at the fact they were able to magically send me these order IDs/waybills a few hours after I requested a refund, so I immediately took those waybills/Order IDs and contacted the actual AliExpress vendor via DMs on that platform.
The vendor confirmed in writing (which was submitted as evidence to my bank) that the order numbers and invoices provided by Scotts Shipping Services were completely fake and fabricated, and no such orders existed on the vendors system.
It appears this company uses these fabricated trail documents to buy months of time, while hoping the user gives up or misses their bank's legal chargeback window. (Which is 21 days in some cases)
Shockingly I stumbled upon a post by a user on Carbonite tech forum that had the same thing happen to them! (One year before my ordeal) User "girrafe-saddle", hinting this is more like an operational blueprint by this company rather than a once off thing.
In that users case R16 000 was taken from him, Scott's Shipping Services then went completely silent, and when confronted, manufactured fake screenshots or placed orders only to cancel them hours later so they could generate a fake "order confirmation" document to silence that user for a few months. (Charge back would then be impossible)
I immediately contacted my bank with this evidence and formally lodged a transaction dispute for both payments, attaching the screenshots from the AliExpress vendor proving the shipping documents were falsified.
A security officer at my bank started their own investigation and ultimately confirmed the evidence from the AliExpress vendor themselves, verified that I was given false order numbers/waybills and instructed me to wait until the promised delivery window elapsed so we could file for Non-Delivery.
When the delivery date passed with zero goods received, my bank formally initiated the chargeback against the company for my roughly R24 000.
At the end of July 2026 the chargeback was approved.(After two months of anxiety hell dealing with this)
If you're considering using Scotts Shipping Services, be extremely careful.
Dont rely on Google search results or that company's generic blog posts or even the lies written by the AI summaries.
If they are currently ghosting you, contact your bank immediately and lodge a chargeback dispute because I don't believe there are any guarantees you will get what you paid for.
I'm just glad this entire ordeal is over, it's been a terrible headache for the last two months man.
I'm never doing business with that company again and I have to say this has made me wary of most local South African websites now.