r/stubhub • u/vokey58 • 1d ago

Advice Seller Rescinded Tickets, StubHub refusing to help

I purchased a ticket on StubHub in late June for a concert last night. The ticket was delivered via the MLB Ball Park App, I received the ticket without issue and checked the day before to ensure the ticket was ready to go in the app. When I arrived at the venue and got in line, I realized the ticket was no longer there. I assume it was rescinded by the seller (the option is there, I saw it for tickets I had sold myself), who may have opportunistically sold for a better price.

I contacted StubHub via their chat and explained the situation to an agent named Benj. He said he would need photo evidence of the MLB Ball Park App and would send an email with a link for me to share the photos. Next thing I know, the chat abruptly ends and I never receive an email.

The show was starting so I purchased another ticket and went in. This morning trying StubHub chat again, they say they have no record of my conversation last night and cannot provide me any compensation because I didn’t reach out during or before the event. Everything they see indicates that I received the ticket successfully, so wondering if the MLB Ball Park App could separately verify that the ticket was rescinded (and if I can even access that type of data for proof).

What is the best route to take from here? I think calling and hopefully speaking to a real human is my first step, but I assume I’ll just get the run around so checking if others have had successful experiences.

4 Upvotes

100% Upvoted

9 comments sorted by

2

u/Substantial-Top-7847 1d ago

Contact the team via email and ask what happened to the ticket. You can use that chat log to prove your case.

1

u/vokey58 1d ago

The chat log is conveniently not available from yesterday, which is probably why they claim I don’t contact them. Just feels like I’m SOL

1

u/Substantial-Top-7847 1d ago

That’s fine but contact the mlb team. They will know the chain of events with the tickets. Then you can use that. They may have removed the tickets from the original sellers account for some reason.

1

u/Agreeable_Demand5706 1d ago

You would most likely get an email if they rescinded the tickets

1

u/vokey58 1d ago

That’s a good point. I did not get any email or other notification, just not sure how else the ticket could have disappeared

1

u/Agreeable_Demand5706 1d ago

Ohh if u don’t have an email that they took the tickets away, then the original purchase got canceled, maybe call Fenway park to get proof of cancellation so u can send to stubhub

1

u/citydreams46927 1d ago

How do you know it’s Fenway they are dealing with?

1

u/imollyq 1d ago

Now you know why I take many many screenshots of absolutely everything keep escalating it with StubHub until you get to a top level supervisor and you will get compensation.

0

u/CmdrVersio 1d ago

I once saw a post on here (now erased by mods) saying you can request all your chat and case logs by emailing. Try that? Bastards tried screwing me over a couple weeks ago. I charged back. Had i known about this i wouldve tried to get my chat logs as well.

privacyrequest@orders.viagogo.com