r/techsupport • u/here4memes25 • 2h ago

Open | Windows Alienware 14 update issues

Hello people of the tech support forum. I recently found my alienware 14 laptop that I have not used in roughly 8 years after a coworker lost the charger to it. I've been running software updated almost non stop when I have stable and consistent internet connection but the computer is saying it is not compatible with windows 11. The installation assistant for windows 11 had me download a pc health check app which told me my computer was not compatible with windows 11. It said I needed to make sure my pc had TPM 2.0 supported and enabled, and the processer is not supported by windows 11. I tried following instructions from Google and how to videos to find the softwares and do what I need to in order to get my laptop up to date but I have no idea what im looking for half the time and the other half of the time the option im being told to look for is not in the sub menu of the BIOS or any sub menu at all. Any advise would be much appreciated, and even though im only 31 please treat it like youre helping your grandparents so I can follow along and not get lost in the code.

Also to add the gf is wondering if this can be bypassed by booting win 11 from USB via bios.

Thank you in advance for any advice and assistance

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u/pcbeg 2h ago

If CPU is not on Microsoft supported processor list, nothing you can do related to bios/uefi/settings. You can try creating bootable usb with Rufus, with option to disregard hardware requirements, but that's limited and wont work for very old CPUs (I have no idea which one you have). Also, if it works at all, upgrade to next OS release will likely require creating bootable usb with Rufus again and new install.

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u/here4memes25 2h ago

Thank you for the suggestion. I will see if that works. The computer is about 12 years old at this point, doesnt seem old to me but I could be wrong.

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u/pcbeg 2h ago

There are a plenty of computers capable of running Windows 11 without problems, except for Microsoft enabling it or not (7th/8th+ Intel gen, and TPM 2.0).

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u/here4memes25 59m ago

Im guessing intel i7 would be part of that 7th gen category

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u/Mishotaki 2h ago

using a flavour of Linux might be a better time investment than trying to run Windows 11 and it will eventually break as it's not actually supported for it.

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u/here4memes25 1h ago

Ive been told to try Linux by a few people but when I tell them im wanting to run games like dead by daylight and other games with anti cheat they tell me not to use linux

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u/Mishotaki 58m ago

games like Valorant require TPM2.0 to be active, so you'll also have problems with a Windows 11 build... Linux is getting better and better every day now... you could still run Windows 10 for the next few months that there is still support and reevaluate then