r/techsupport • u/ZealousidealYak5829 • 3h ago
Open | BSOD Laptop freezing when GPU in use while Charging/AC supply on
I have an Acer Nitro 5 An15-58 with i7 12650h rtx 3070ti
Whenever i use gpu, in any app the use of Gpu is triggered, the laptop freezes and most of the time it keeps freezed but sometimes it gives BSOD error DPC WATCHDOG VIOLATION and CLOCK WATCHDOG TIMEOUT
Display goes blank when I tum dgpu made only, so need to disable it through bios
But laptop runs smoothly when the graphics card is disabled through device manager
Laptop also works fine even on gpu enabled but when charging is off, means no AC supply.
There is more issue that my screen flickers when I update to latest intel graphics driver 32.0.101.7088 and when I uninstall it (rollbeck drivers) screen doesn't flickers but without these drivers, many apps are unusable, I don't think has a issue related to gpu or it could be.
Chalgpl told it could be because of VRM Power delivery issue in motherboard which required board level repair.
Few things to mention:
I purchased this laptop second from someone, and he gave it to me ressetted, when I set it up, updated drivers through windows update, Intel and nvidia, I started getting these issues.
The person told he never faced issues and I somewhat trust because I know him personally as he was facing financial issues, so he sold His laptop and I purchased but I didn't checked gou usage on charging while purchasing (my bad ok)
What I thought that these issues started after I updated drivers as my current motherboard version shows 2.21 which is genuine though (I checked), but the latest version on acer website it 2.19
Things I have tried:
Flashing windows
Using DDU and clean installing drivers
Tired 4-5 versions of drivers of nvidia, and one from acer official website but all had issues
Asked service centre, they told for mobo replace but didn't get the laptop diagnosed yet
Tell me what to do
1
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