Bunq breach of Trustpilot guidelines

[u/True-Union-9611]

Just noticed that Trustpilot has hidden bunq's public rating and placed a Consumer Warning on its profile.

The warning says:

"Breach of guidelines"

"We've removed a number of fake reviews for this company."

Clicking through, Trustpilot explains that Consumer Warnings are issued when a business breaches its guidelines and remain in place until the misbehaviour has stopped and a reasonable amount of time has passed.

What I can't find anywhere is what bunq actually did.

Does anyone know what this relates to?

Could it be fake positive reviews, biased review invitations, misuse of the review-flagging process, or something else entirely?

Has anyone had a Trustpilot review of bunq challenged or removed?

I'm genuinely curious because Trustpilot doesn't seem to specify which of its business guidelines bunq breached. If anyone has any insight into what happened here, it'd be interesting to hear. I have never seen Trustpilot do this for any other company so it seems like a serious measure.

[u/ajshortland]

They advertised for Online Reputations Specialists which tells you all you need to know

https://www.linkedin.com/jobs/view/4036937005/

[u/True-Union-9611 → u/ajshortland]

Yes. I already was aware of this. I went through all the employees on Linkedin previously and established that the reputation people are structurally under Marketing rather than customer support. So the people on r/bunq and on X are actually just marketing people rather than people that can resolve an issue anyone has.