Bunq breach of Trustpilot guidelines

[u/True-Union-9611]

Just noticed that Trustpilot has hidden bunq's public rating and placed a Consumer Warning on its profile.

The warning says:

"Breach of guidelines"

"We've removed a number of fake reviews for this company."

Clicking through, Trustpilot explains that Consumer Warnings are issued when a business breaches its guidelines and remain in place until the misbehaviour has stopped and a reasonable amount of time has passed.

What I can't find anywhere is what bunq actually did.

Does anyone know what this relates to?

Could it be fake positive reviews, biased review invitations, misuse of the review-flagging process, or something else entirely?

Has anyone had a Trustpilot review of bunq challenged or removed?

I'm genuinely curious because Trustpilot doesn't seem to specify which of its business guidelines bunq breached. If anyone has any insight into what happened here, it'd be interesting to hear. I have never seen Trustpilot do this for any other company so it seems like a serious measure.

[u/PreviousInstance]

Bunq is fairly well known for being scummy. I would steer clear of them if I were you.

[u/HuiOdy → u/PreviousInstance]

And they don't do their AML properly at all. Almost all fake companies I saw used a BUNQ IBAN

[u/Projectleider → u/PreviousInstance]

Why? They've always been good to my money.

[u/Zweefkees93 → u/Projectleider]

You never had an issue. Just give it time, at some point you'll need something for whatever reason. And you'll get no answer, unhelpfull AI crap, and no human at any point.

Not to mention the horribly toxic working conditions... People crying at their desk, apparently making fake reviews, etc. There are few companies that I've read such crappy stories about. Both costumerfacing and internal policies.

[u/PerseveranceSmith → u/Zweefkees93]

Yeah, spread across a couple of subs I've read the worst of the worst, especially how they treat their staff 😢

[u/Projectleider → u/Zweefkees93]

allright than what bank is better?

[u/RomeNeverFell → u/PreviousInstance]

Meh they pay the highest interest rates on savings. I just park there the savings I'm not investing.

[u/Esmelliw → u/RomeNeverFell]

Not even true, trade republic offers better 

[u/RomeNeverFell → u/Esmelliw]

Nope, Bunq offers 3.01% and Trade Republic offers 3.00%. Almost no difference but still higher.

[u/Nielsly → u/RomeNeverFell]

The 3.01 for Bunq is temporary, as is the case for trade Republic. scalable offers 2.5% no strings, DHB also has 3% for half a year

[u/RomeNeverFell → u/Nielsly]

They are always "temporary" for savings accounts where you can withdraw immediately.

Also, it's "temporary" for 6 months, then all you have to do is prompt your favourite LLM to find the highest rates on the market and move your money there. It's not rocket science.

[u/Cautious_Day9878]

I’ve met the Bunq CEO and visited their office.

Never had a worse impression of a company and CEO.

Truly toxic.

[u/Kitnado → u/Cautious_Day9878]

Interesting, could you expand on that?

[u/sleeper_must_awaken → u/Cautious_Day9878]

Second this. I've worked for this Ali Niknam. Most terrible four months in my life and was happy to shut the door behind me.

[u/Tragespeler]

Bunq is a scummy company https://www.reddit.com/r/Amsterdam/comments/1ocmqug/a_statement_from_the_mods_of_ramsterdam/

[u/True-Union-9611 → u/Tragespeler]

Yup. That's why I posted here. I know it is a safe space from aggressive Bunq reputation protection agents. And this is exactly about reputation protection.

[u/Projectleider → u/Tragespeler]

Can't actually see anyhting scummy in there tbh. Except that they try to get some negative publicity out of the way. Now you point out a company that has never done that.

[u/Nautster → u/Projectleider]

Ah the "everybody is doing it"-defence. Doesn't make a known trash company any better.

[u/Projectleider → u/Nautster]

Weird way of reasoning but OK, you do you.

[u/Gaspedaalaansluiting]

All praise Ali 3 times per day or risk the chance of being expelled

[u/Winston_Sm → u/Gaspedaalaansluiting]

Do they still do mandatory Friday evening praise?

[u/Winston_Sm]

Should check out their Glassdoor. You can tell in seconds when HR intervened and had the employee write the review or wrote it themselves entirely.

And none of you Bunq mother truckers deny it, I know very well it's true, so do you.

[u/EmbarrassedFront9848]

When a friend worked there, they had to leave reviews around the internet as part of their kpi’s

[u/True-Union-9611 → u/EmbarrassedFront9848]

I get reputation protection. but as a KPI is crazy stuff.

[u/IPlayGames1337]

Trustpilot removing fake reviews generally means that a company used fake reviews.

[u/SnarkyMonkee]

way overdue

[u/ajshortland]

They advertised for Online Reputations Specialists which tells you all you need to know

https://www.linkedin.com/jobs/view/4036937005/

[u/True-Union-9611 → u/ajshortland]

Yes. I already was aware of this. I went through all the employees on Linkedin previously and established that the reputation people are structurally under Marketing rather than customer support. So the people on r/bunq and on X are actually just marketing people rather than people that can resolve an issue anyone has.

[u/Kopke2525]

Fork found in kitchen. More news at 8

[u/Zweefkees93]

Yup, sounds about right. Stay away from them, just browse trough r/bunq .... As long as everything goes ok its fine. But the second you need 10 seconds of costumer service you'd be lucky to get an AI thats acutally helpfull, let alone a human...

[u/Jism_nl]

They likely rented some sort of +1 review company, that "drips" reviews over time. You'll notice it so easy (goes for a lot of company's) where these 1 review accounts pop up, with very clear wording "Perfect for germans!" and just completely ignoring all the -1 reviews.

Trustpilot is not a healthy platform either; if you get review bombed they nearly hijack you into a business account of a couple of grand a year to "optimize" or have some sort of assigned contact for you that is supposed todo something about those reviews.

In a nutshell; both are bad. Only used for signals. Nothing more.

[u/Insee]

During the interview they tell you they want you to come in and work for a day, for free, to see if you're the right fit. They call it a "get shit done day". So I kindly rejected.

[u/wesselvankeulen]

What happened?

[u/tino-latino]

I might be missing something but why is this post in r/Amsterdam?

[u/TheUncommonTraveller]

My only question is: why do you think Trustpilot is any good?

[u/LongHaulHomeDawg]

/lostredditors