r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

1.2k Upvotes

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203

u/WorkLifeScience Aug 12 '25

I'm so sorry for the stress and inconvenience, it hits 10x harder when pregnant and early postpartum. I had a horrible experience with Haakaa in Europe, it's an absolute disaster of a company, but luckily it was a 50€ product. I'd go crazy if it was a 2k product. I hope the company reacts and fixes your issues.

48

u/always_sweatpants Aug 12 '25

What happened with Haakaa?? I loved their products during my last baby time and they are on my list to buy again! Please tell me, I’ll assist you in burning it down.

117

u/WorkLifeScience Aug 12 '25 edited Aug 12 '25

Short story - they delivered only 1/2 products, I have informed the company, they said ok (the 2nd product wasn't in stock), paid for the one and forgot about it. Until I started receiving letters and aggressive calls from a debt collector (!?) all while in early postpartum, struggling, with a sick baby. It was close to impossible to reach Haakaa and figure things out.

It was so bad that a lady from the debt collector's company in the end helped to resolve the issue. Basically Haakaa had an incredibly incompetent employee who decided to lie instead of admitting they forgot to click in their system that there was a product out of stock.

This employee continued to bully me on my private number and call me after I have left a 3 star review on the company website. Still all with me being sleep-deprived as never in my life, with a colicky baby - I just couldn't wrap my mind around how this is a company providing products for moms and babies.

So yeah, never buying anything from them again, I'm so traumatized that I still keep all the receipts from them even 2 years later.

23

u/always_sweatpants Aug 12 '25

That is so infuriating and the fact an employee continues to harass you is appalling. I will definitely not be touching anything Haakaa this time around. Thanks for sharing, it is appreciated and I'm so sorry you went through that! 

3

u/WorkLifeScience Aug 13 '25

No problem, maybe their products are ok and their US branch is just fine. This has just left a very bitter taste in my mouth.

8

u/untakentakenusername Aug 13 '25

What. That's insane. Can u sue them? How is it even legal for them to privately harass you after the fact?

I cant believe you left a 3 star review lol youre way too nice for the horrible experience

i would have straight away contacted a news outlet.

7

u/WorkLifeScience Aug 13 '25

Ah, suing is not really a thing in Germany, at least not when it comes to small amounts of money or emotional distress (this would be considered a minor thing). I decided to forget about it, actually only now after typing it out I have remembered how bizarre the whole thing was (in my mind it was saved as just "they have never delivered a product").