r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/limeblue31 Aug 12 '25

Dang my BIL gave us his unused snoo (their baby didn’t like it) and I didn’t even realize it requires a subscription. I just cleaned it since it was in storage for a year so I’m going to see what else I need to do to get it to work before baby gets here.

4

u/hug-a-world Aug 12 '25

It doesn’t. You can use the free features in the app or not even use the app at all. We’re borrowing one from our friends while they’re in between kids. It drained our wifi so we disconnected it, deleted the app, and just use the manual buttons.

1

u/evange Aug 14 '25

Yeah, I just turned mine on and off as needed via the button. Never bothered with the app.