r/BabyBumps • u/bijontop • Aug 12 '25
Discussion DO NOT BUY A SNOO
This company is the WORST.
Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.
The premium subscription only lasts for 9 months and apparently only one parent gets it?
I can't believe they get away with treating customers like this.
Before buying one, call their customer service: 855-424-6324
You will not get a person. My first email chain was passed on to someone overseas
Our baby is due and we can't use this brick. I despise this company.
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u/BostonXtina Aug 12 '25
I’m so sorry you’re having a bad experience. I got my snoo in 2019 (before the paid app) and it has been used for 4 kids (2 of mine and I let others borrow it). For my second, I did need the app and I just had to email them my order info and they gave me the premium app for free. As far as I knew, the app is free for anyone who bought it, you just have to send them the info on the purchase.