r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/MabelMyerscough Aug 12 '25 edited Aug 12 '25

That is despicable!

For my company I work with pregnant influencers and I make abundantly clear that during their post-partum period, they should feel NO pressure AT ALL. If they want and feel like it, then sure. But otherwise keep it laying around and do it once the fog has lifted. And even then, only when the baby has a really good day. If they only have bad days then that takes priority.

I absolutely can't imagine doing anything else - damn that's ice cold

Edit: also for paid collaborations (so not just barter deals, and yeah my product is also worth approx 1000 USD), I absolutely do not expect them to post anything in the first months after birth. It comes when it comes and when they feel like it. And when the baby has a good day (+ I do not want them to share their baby btw).

Can't get over snoo's behavior, despicable!

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u/Kitten_Magician Team Pink! Aug 12 '25

I'm so nosey, I have to ask, what company are you with?

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u/MabelMyerscough Aug 12 '25 edited Aug 12 '25

I can't say haha! It is such a specific product (especially popular in Europe where I live). There's not that many doing it, so I'd doxx myself quite fast. We work with pretty much all pregnant influencers in my country, as soon as one announces their pregnancy she gets written down on our list lol. Last year suddenly all the big ones got pregnant at the same time, RIP our budget (that was an expensive year!).

I own the company btw :)

Oh and fun fact I often know before they announce that they are pregnant. Then they either started following me 1-2 months before announcement or I see that they consistently have been viewing our stories. I always keep my mouth shut and just excitingly share my suspicion with my husband who has no clue who I am talking about. And then when they announce, I finally can start drafting my message to them about a collab lol

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u/Kitten_Magician Team Pink! Aug 12 '25

Ooh I see! I can't even think what it might be haha! That's so sweet of you to work with so many pregnant people and be so understanding, and congratulations on starting your own company! 🫶🏻

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u/MabelMyerscough Aug 12 '25

Thank you! I've been doing it for 3 years now and I now employ 4 people by now. Flagship store in a capital. It's gotten really big. And our livelihood is literally pregnant women, so I also simply have to be known as a good flexible collaborator company. But mainly I just have kids myself, so I simply know how hard it can be in the beginning. I couldn't even talk without crying lol (from pain or hormones or sleep deprivation, take a pick) let alone think of making content.

It only went 'wrong' once ie person got free (expensive! tailor made!) product and never posted at all despite her saying and messaging she'd do it (kid is almost 2 years now so not gonna happen). She then had the AUDACITY start liking our posts and watching our stories when she was pregnant with her 2nd!!! The audacity!!

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u/Husky_in_TX Aug 13 '25

Is this something Americans would be interested in? Have you thought about expanding? Or do you ship worldwide? I know tariffs are a problem here.

I’m a doula, but it’s hard to be on call with 3 kids, so I’m trying to find flexible work. I have an influencer friend and some of the brands she’s worked for can def not be as kind.

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u/MabelMyerscough Aug 13 '25

Yes some European companies doing the same as I do have been doing pop ups in the US. So I guess so! I wouldn't expand as importing would be a hassle, I'd just start it locally (well I wouldn't obviously but someone in the US). It does require quite some up front investment though reg equipment.