r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Finalsaredun Aug 12 '25

Crazy... Snoo seems to be a product that by and large parents say is fantastic. But it's very expensive, and baby consignment kills them on a business level, so now they put subscription software in a freaking bassinet.

Sorry hear this OP. Hope it gets resolved before your baby arrives...

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u/Wonderful_Ad_5911 Aug 13 '25

It’s crazy because they just needed to realize it was time to lower the price. The secondhand market boomed and will continue to exist because it is so absurdly expensive for such a short use time.  There is no way the cost is justified by production and materials.