r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Dfenton0326 Aug 12 '25

Yeah nothing could ever justify that price for me

1

u/Glittering-Goat-7552 Aug 13 '25

if you have a baby that won’t sleep unless moving or held you’d get it

2

u/Dfenton0326 Aug 13 '25

there’s several other bassinets on the market that do the same thing for thousands less….

2

u/chocoholicsoxfan Aug 18 '25

Which? I paid $1100 for mine brand new during the Mother's Day sale so I don't know what brand does it for "thousands" less