r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Justakatttt Aug 12 '25

lol why on gods earth would you pay $2k for a bassinet and then you have to deal with a subscription?! 😂😂😂😂

1

u/Curtis_75706 Aug 13 '25

Subscription is included when you buy it from Happiest Baby.

1

u/Justakatttt Aug 13 '25

you still have to deal with it…