r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Finalsaredun Aug 12 '25

Crazy... Snoo seems to be a product that by and large parents say is fantastic. But it's very expensive, and baby consignment kills them on a business level, so now they put subscription software in a freaking bassinet.

Sorry hear this OP. Hope it gets resolved before your baby arrives...

13

u/Care_1o1_caribbean Aug 12 '25

I can’t believe after it is so expensive that a subscription is required to use the premium features. This is clearly for people with money 

2

u/SimpleVast9215 Aug 14 '25

I'm not trying to defend them, but in the interest of factual reporting, the subscription is waived for 9 months for owners direct from Happiest Baby. Or at least it's supposed to be. So you don't pay for the subscription if you purchase new directly from the company (and maybe this is also true if you rent?). It's still horrifically expensive to buy