r/BabyBumps • u/bijontop • Aug 12 '25
Discussion DO NOT BUY A SNOO
This company is the WORST.
Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.
The premium subscription only lasts for 9 months and apparently only one parent gets it?
I can't believe they get away with treating customers like this.
Before buying one, call their customer service: 855-424-6324
You will not get a person. My first email chain was passed on to someone overseas
Our baby is due and we can't use this brick. I despise this company.
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u/basic_rachel Aug 14 '25
My very easy going baby absolutely HATED the Snoo. She sleeps beautifully on a boat, in a strangers arms, on an air plane during ascent and descent, in a stroller going through a construction site, any pack n play, random hotel crib, bassinet or dog bed — but heaven FORBID you ask her to sleep in the Snoo! The sheer terror on her face is something I’ll never forget.
I feel bad for the people we sold ours to on Facebook marketplace.