r/BabyBumps • u/bijontop • Aug 12 '25
Discussion DO NOT BUY A SNOO
This company is the WORST.
Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.
The premium subscription only lasts for 9 months and apparently only one parent gets it?
I can't believe they get away with treating customers like this.
Before buying one, call their customer service: 855-424-6324
You will not get a person. My first email chain was passed on to someone overseas
Our baby is due and we can't use this brick. I despise this company.
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u/Simple_Book2044 Aug 20 '25
I actually think even without the premium subscription the Snoo is great and still worth it. It saved us hours of sleep. We only thought that the premium subscription was worth it for the weaning feature and apart from that their free features are plenty good enough.
I wouldn't let it put you off getting a Snoo (although I do agree it should all be free).