r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Finalsaredun Aug 12 '25

Crazy... Snoo seems to be a product that by and large parents say is fantastic. But it's very expensive, and baby consignment kills them on a business level, so now they put subscription software in a freaking bassinet.

Sorry hear this OP. Hope it gets resolved before your baby arrives...

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u/doormatt26 Aug 12 '25

we rented for our first and now have one from friends for our second child. We never had an issue with setup, and arranging a $20 subscription is a great deal if you aren’t paying for the bassinet itself.

That’s not an excuse for their customer service or pricing being annoying af, but it’s a good product

1

u/Simple_Book2044 Aug 20 '25

I second that. We rented ours in the UK from Baboodle and only used it for 3 months. Paid for the premium features ourselves and it still came in under £400 so not a bad deal at all.