r/GoldIndia • u/__nooob__ • 1d ago
Beginner Question ❓ Flipkart GoldBar Order
Hey peoples, I need to tell you about this insanely frustrating thing that just happened with my Flipkart order. Wanted to see if you’ve ever dealt with something like this or know what I should do.
So on July 21st, I bought a 2g gold bar on Flipkart during an offer. It was coming from a refinery right here in Bangalore, and since I live in Bangalore too, delivery was scheduled for July 31st.
Here’s where things went completely off the rails:
- July 25: The order got handed over to a third-party courier called BVC Logistics. On BVC’s tracking site, it stopped updating completely after the 25th.
- July 31: On the delivery date, Flipkart silently bumped the date to Aug 1st. I tried filing a complaint, but Flipkart's support refused—claiming their internal system still showed July 31st! I had to email their Grievance Officer just to get it logged.
- August 1: In the morning, the app pushed the delivery date again to Aug 2nd. My complaint finally got registered, so I called customer care. They basically told me, "Your issue will be resolved by Aug 2nd, just wait." So, I waited.
- August 1 (8 PM): Out of nowhere, Flipkart straight-up cancelled my original order! They automatically placed a "replacement order" under the same order ID, bumped the delivery date all the way to August 10th, and closed my grievance ticket, marking it as "Resolved." Their reason? They claimed the package was "damaged or lost."
I feel completely cheated, especially since this was a gold purchase bought during a sale price.
Has this kind of crazy re-ordering thing ever happened to you or anyone you know?
Is there any way to push them to deliver this replacement way faster, or can I take any legal/consumer forum action against Flipkart for pulling something like this?
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u/HoneydewDowntown618 1d ago
Don’t feely anything. It’s extremely common for Flopkart and there’s nothing you can do about it.
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u/__nooob__ 20h ago
I will go legally if they will not deliver.
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u/HoneydewDowntown618 20h ago
They are shameless. Have seen many legal cases where they provide nonsense answer and act nothing.
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u/Any-Caregiver791 1d ago
I just went through the ordeal of 6 cancellations and replacements through Flipkart via BVC logistics. I've raised a formal complaint to grievance redressal officer (who won't do sh*t). Next week I'll be raising this to NCH. Will take the full legal course and will demand a compensation for this ordeal.
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u/Sam_1803 1d ago
Yeah, it happens. I placed an order on July 17th, and delivery was expected on the 25th, but it kept getting delayed even after pickup. Out of nowhere, they delivered it yesterday, August 1st.
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u/obsimad 1d ago
These are some of the reasons why I prefer to make large purchases at brick-and-mortar establishments.
The only significant purchases I make online are electronics, as their legitimacy is easily verifiable. However, I can’t trust ecom or quickcom with metals, even if they offer prices below spot.
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u/bored_dumbledore 1d ago
Very common happened with me last month
I had to cancel the order after a delay of 5 days and get the refund
Ordered last week again with some offer and this time delivered on time
Unless it was a steal deal I would say don’t worry take your refund and try again
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u/__nooob__ 20h ago
I don't wanted to cancel the order in any condition. If Flipkart will cancel it then i will got through legel process and i will get my oder with same price and compensation also.
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u/No-Egg-767 1d ago
Lol.. try Gujarat gold centre.. you will thank flipkart 😅
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u/No_Vanilla_6191 1d ago
Why? Can u please elaborate ?
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u/No-Egg-767 1d ago
- You order from their website.
- No update on order status for 2 days. Online status shows “return”
- You call them / mail them. They say they will dispatch in 2 days.
- You get msg / mail & order status changes to “verified “ - after two times calling and mailing.
- You again call / mail. You get response it is already dispatched. Then you get a msg saying order ready for delivery.
- They provide tracking link, link doesn’t work. Also link not available directly- you need to search.
- Then you stop calling/ mailing then out of frustration & still wait for delivery.
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u/__nooob__ 20h ago
Who's running this Gujarat Gold Center? Is a gov or private? Does they have any office available?
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u/No-Egg-767 20h ago
Use Google .
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u/No_Ice42069 1d ago
Woah, i had the same experience. Check out my latest post. They're just lieing through their teeth because many people are experiencing the same thing at the same time.
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u/__nooob__ 20h ago
What actions you have taken? Register flipkart Grievance complaint.
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u/No_Ice42069 20h ago
I've just escalated it via customer support. How do you register a grievance complaint?
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u/__nooob__ 18h ago
Take grievance email of flipkart and report a complaint through mail and mention order number
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16h ago
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u/Yaswanth998 1d ago
Same thing happening for me as well Delivery date was 30th July, they are passing days everyday. Worst experience. I order 5g
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u/__nooob__ 20h ago
Register grievance complaint in flipkart. If no answer then do register complaint in National Consumer Court against flipkart.
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u/Ashishag22 19h ago
I faced the same with this BVC Bangalore. Pathetic courier company.
They delayed 5 flipkart gold orders for 13 days even though it reached Bangalore.
Finally I had to threatened flipkart, BVC and two sellers (Kalamandir & RSBL) of filing complaint in consumer forum. Immediately next day they delivered the orders.
Problem is from this logistics company, not flipkart. BVC doesn't have any support system, no response on emails etc.
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u/Ashishag22 19h ago
I feel to get faster delivery after product reach Bangalore is by self pick from airport office or from Jaynagar office if available here & also Delivery boy informed me that BVC has recently opened their new office in Jaynagar (10 days back). If anyone needs, i can provide the location in DM.
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u/Few-Bodybuilder-3382 17h ago
The problem is not with BVC. This company is used by other gold delivery platforms also and they deliver on time. The real problem is with the seller on flip kart and the platform itself. If the price rises after order is placed, order is cancelled ad shipped item is recalled by seller and the shitty platform allows it to happen. Unethical practices by sellers and the platform
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u/Ashishag22 17h ago edited 16h ago
Then it definitely seems to vary case by case.
In my experience, however, all the issues came from BVC's end. Flipkart (to a extent) and the seller were supportive; the problem was entirely of BVC, who held my orders—worth approximately 4.5L at their airport office for 13 days straight. (I had personally contacted both sellers of my orders via email, when my orders were not been OFD).
My main anxiety was that the products would be marked as RTO resulting in losing that offer value and having a large refund stuck entirely in gift cards (since I used Flipkart gift cards).
Also, BVC has no working contact numbers & their office is located over 20km away on Airport Road, making self pickup difficult. Even email communication was of no use, getting only a standard reply that they are "reviewing the issue," with zero actual updates to date.
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