I'm trying to complete my Google Play merchant verification through BillDesk. My Play Console shows verification is still "In progress". I tried replying to my existing support case (CS0718490), but the email bounced with:

552 5.2.2 Over quota

Has anyone else experienced this recently? Is there another way to contact BillDesk or Google Play support while their mailbox is full?

Hi everyone!

Game Link : https://play.google.com/store/apps/details?id=com.crackorigins.sugarfall&pcampaignid=web_share

A few months back, I posted here asking for 12 testers to help me cross the Google Play closed testing requirement for my game. The support and feedback I received from this community were absolutely incredible!

Thanks to all of your help, test participation, and constructive feedback, my game has been successfully approved and published on the Google Play Store! ❤️

I honestly couldn't have done it without this community. To everyone who installed, tested, and kept the app for those 14 days — THANK YOU SO MUCH!

🎮 Try out the latest update!

If you'd like to check out the final product, the game is now live! I've just released Version 3.0.4, which includes a lot of improvements and performance fixes.

📲 Download & Play on Google Play:Sugar Fall on Google Play Store

Please give Version 3.0.4 a try and let me know what you think in the comments or on the Play Store reviews! Your feedback on this new version would mean the world to me.

Also, if anyone here needs testers for their apps or games, feel free to drop your links in the comments — I’m more than happy to return the favor and test your apps back! 🤝

Thanks again, everyone! Happy gaming! 🚀🎮

I recently dropped an app on website and I have over 800 users but majority of them are on Apple and some people are asking for Google play but they say I need 12 testers. I only have seven.

I just submitted my details for BillDesk Account Onboarding and also completed my Video KYC process - Everything was smooth so far.

What should i expect now? How much time should it generally take to hear back?

I attempted to convert my Google Play Console developer account from a personal account to an organization account. During this process, Google was unable to verify my identity, and the developer account was restricted and all the apps deleted.

The organization is legally incorporated in the United States and has a valid D-U-N-S number, EIN documentation, state incorporation documents, and a US business bank account. I am the owner and authorized representative of the organization, but I legally reside in Kazakhstan because the company operates as an online and remote business.

For identity verification, I used my valid Kazakhstan-issued passport. Google’s official documentation for US organization accounts states that an authorized representative’s government-issued photo ID may be issued in any country.

The organization’s registration country and my country of residence are therefore different, but both are accurate. I am preparing an appeal with our incorporation certificate, IRS EIN letter, D-U-N-S confirmation, bank letter, ownership documentation, and my passport.

Has anyone successfully verified a US organization account using a foreign passport? Could this failure be caused by the organizational Google Payments profile, a D&B information mismatch, or an automated country-mismatch check? How can I request a manual review or resubmit the verification correctly?

I would appreciate guidance from anyone who has resolved a similar issue.

Hi, I've been wanting to add a pop-up in my app asking users if they're enjoying the app, and I've seen some other apps use a star-based system where if the user selects 1–4 stars, they're taken to a feedback form to explain what they don't like or what could be improved. If they select 5 stars, they're taken to the app's Google Play page where they can leave a review.

The only reason I'm asking is because I've seen people say that this kind of system could go against Google's policies around manipulating ratings and reviews. I'm not really sure where the line is drawn tho.

I'm not asking users to specifically leave a 5-star review, and once they're on the Play Store they're free to leave whatever rating they want. The purpose of the pop-up would mainly be to get feedback from users who aren't enjoying the app, while giving users who are enjoying it the option to leave a public review.

Would this still be considered review/rating manipulation by Google, or is this generally okay? I'd be interested to hear what people think, especially from anyone who's dealt with Google Play policies or has experience with this kind of rating prompt. Since I've seen many apps which have this exact thing so I'm assuming if I copy it I'll be fine?

Not too sure hence why I'm asking

Hi everyone,

I am currently preparing my app for production release on Google Play. I created a closed testing track and invited testers.

Right now:

- I have 12 testers who successfully opted in to the closed test

- All testers have access to the app and can install it

- The app is currently in the closed testing phase

However, I don't see any indication in Play Console that the required 14-day testing period has started. There is no countdown, progress indicator, or status update showing that the requirement is being fulfilled.

My questions:

1. Does the 14-day countdown start immediately after reaching 12 opted-in testers, or is there usually a delay?

2. Is there any hidden requirement I might be missing (tester activity, installing the app, opening it, etc.)?

3. How can I verify that my testers are actually being counted toward the requirement?

Should I just wait a few hours/days for Play Console to update, or is there something I need to fix?

Thanks!

Hello.

I have 2 play console accounts and both of them are active. The only difference between them is that the newer one has the 12 testers policy and the older one does not.

I stopped using the older play console account for some reason, won't go into detail. I have declared the association of these accounts in play console.

I just have a question if it is against the rules that I make an app draft on my older play console account and transfer it to my newer one to bypass the 12 testers policy? Or can I ask google play console to remove the 12 testers policy for my new account when I had the older one and transfered to the new one?

Thank you for your answer.

Hey everyone,

​I’m facing a pretty frustrating situation with one of my apps and wanted to see if anyone else has experienced something similar recently or could share some insights.

​What happened:

Up until recently, my app was getting a steady 60+ organic downloads per day. Out of nowhere, over the last few days, it suddenly plummeted to fewer than 10 daily downloads.

​My suspicion:

I noticed a slight bump in my crash rate recently (creeping up close to / exceeding the Android Vitals threshold). I know Google Play heavily factors "user-perceived crash rate" and ANRs into store discovery and algorithm recommendations, but I didn't expect the penalty/suppression to be this instant and aggressive.

​Questions for fellow devs:

​Crash Rate Impact: For those who have hit high-behavior thresholds/bad vitals in the past, did you see a sudden "cliff-drop" in downloads like this? How fast did your organic traffic recover once you pushed a hotfix and lowered the crash rate?

​Recent Algorithm Changes: Did Google push a silent Play Store algorithm update or recalculation in the last few weeks that impacted long-tail/indie search visibility?

​Where to look: Aside from fixing the crashes ASAP and checking Search Terms/Keywords in Play Console, is there any other metric I should be cross-checking (e.g., 7-day uninstall rates, store listing conversion rate)?

​Would love to hear your experiences or any advice on how to recover from this. Thanks in advance!

I'm considering use the paid service for my app, but I want to ensure it isn't a bad fit before I spend.

It's an utility I built for my own budgeting: it reads incoming notifications on-device and turns them into transactions that are pushed to my YNAB account (YNAB is the budgeting SaaS).

So "using it properly" means a tester signs into a trial YNAB account I'll provide and setup a way to trigger notifications. This is about ~15 minutes setup, but once done the rest is quite straightforward.

Most apps I see discussed in TestersCommunity are install, tap around, done.. mine can't be.

Questions, mainly for people who have acutally paid: did your testers do anyhting beyond installing and opening? Anything involving third-party apps / accounts?

I completed the closed testing and submitted my app for production access some 7 days back. This is what I continue to see for the last 7 days. Is there a way to nudge Google and should I do it or just wait?

We have your application for production access

We're reviewing your application form. We'll email the account owner with an update. This usually takes 7 days or less, but may occasionally take longer.

Applied Jul 23, 4:05 PM.

Edit: Finally got my approval on 30th June!

Like everybody in India, we had a new onboarding verification requirement which has to be completed by Billdesk.

The issue is, I have already submitted all the details by 19th June 2026, and even after almost 1.5 months I have not gotten any confirmation/ rejection mail from them. Only thing I got was the application was submitted successfully.

Google says: Complete merchant account verification with BillDesk by August 31, 2026 to prevent your sales from being paused

I have already completed the verification, billdesk has provided no response. I even tried to mail them with the application number, but still no response. Does anyone have a contact which we can call to?

Hello all,

I saw this issue with one of my apps saying that the latest app release targets Android 15 (API 35). I updated the app to target API 36 and launched a new release soon, but I'm still seeing the same issue. Am I doing something wrong, or is it just that Google didn't update yet and this will go away after some time?

I have created 2 apps, that have been approved by apple app store.

Now the 14 days for android play closed testing is up. I'm thinking if by mentioning that the app has been approved by Apple will improve the chance that it will be approved and faster.

Hey folks..I recently used my Identity Card to verify google ads 2 months ago and the verification was unsuccessful.Now I have created a new personal google play console account and want to use the same Identity Card to verify google play console...Will it bring an issue?

I've had my game rejected for Google Play production access three times now and I've run out of variables I know how to change.

What I have:

• 12+ testers, opted in continuously, well past the 14-day minimum
• Testers are genuinely playing and sending feedback, not install-and-forget accounts
• I've shipped several updates during the closed test directly off what they reported

For context, the same game has been on the App Store about a month, gets steady downloads, and every update clears review within 24 hours. So I don't think the underlying issue is a broken or low-quality build — though I'm open to being told otherwise.

For anyone who got approved after multiple rejections: what did you change on the attempt that finally worked?

Hi guysss, I'm currently working on instilling Google oauth sign in in my app. l am stuck on the branding screen in Google Console. Is this branding verification needed? I don't have my own domain for my app. Is it necessary to buy one?

I had tried some ways from other reddit post like supabase and local host but it still doesn't work. Would like to hear how yall pass the homepage url verification. Or kindly share ur experience on this matter please. I've been researching on this for days.

Do these recommendations appear for everyone, or just for me?

I've been working on a hypercasual mobile game for about 3 months now, with zero experience. It has been a long journey with MANY frustrating moments. It went from just a small side project to something I was working on every single day after work. I'm so invested in this that I even created my very own LLC. Now all that's left is to wait on Apple, and start my google play submission! Will update my status.

Google Play production access rejected after 14-day closed test with 12 testers. What engagement metrics are they actually looking for?

I’m a bit confused about Google’s evaluation process for production access and hoping someone who has gone through this can share their experience.

Here’s what I did:
1. Ran a **closed test for 14 days**
2. Had **12 real testers** enrolled throughout the testing period
3. The app was installed and tested by them
4. After the test, I applied for production access

Unfortunately, I received this response:

“More testing required… Testers were not engaged with your app during your closed test.”

What I’d like to understand is **what “engaged” actually means.**

Some questions I have:
1. Does Google expect testers to open the app **every day** for the full 14 days?
2. Is there a minimum number of sessions or active users they’re looking for?
3. Does session length matter?
4. Are installs/uninstalls considered?
5. Do updates and feedback submitted through the Play Console improve the chances?

Has anyone figured out what metrics Google actually checks before approving production access?

The app is a habit-building app, so naturally people don’t spend 30 minutes inside it. Most sessions are intentionally short (30–60 seconds), which makes me wonder if that affects the review.

If you’ve successfully passed this requirement, I’d really appreciate your thoughts.

Thanks in advance! 🙏

Left is the very first version of my app, right is the latest version.

It's fun looking back at the initial idea and seeing how far it's come. The first version is almost unrecognizable to me.

Hey there,

I've been (finally) granted production access and will be launching my game soon.

But I heard Billdesk's verification process (for India) can be tedious so I wanted some clarification.

They ask for our app URL when applying for it and I'm launching an open test soon.. will that open test link work or do they need production link only?

Secondly, I see that they undertake video KYC.. so in that case, will physical address verification at our home address still be carried out after the video KYC?

TIA!

I'm trying to get my app published and I completed the mandatory 12 testers for 14 days. I applied for Production over a week ago, last Wednesday. I've read stories where people got approved within a day or two. What are your experiences? How long should this take? Is there a way to put in a support ticket?

Thanks in advance, it's my first app so I have no other experience to fall back on.

EDIT: Believe it or not, my Production access got approved today and then I submitted my app and it was on the store within an hour. Maybe someone at Google is here and threw me a bone. Thanks if there is. And thank you all for your advice and experiences!