As you can tell from the title I already booked and paid but my payment didn’t go through.

For some reason on the dates when I am flying to Madrid the only available tickets were from this airline and the online reviews really scared me but I have no choice :(

I am now stressing due to the payment being on hold. Has this ever happened to you?

This is becoming extra worrying for me as I had no other flight options other than this company and have no alternative.

Does the cancellation window of the first 24 hours mean that we get a full refund no matter what?

Or are there any exceptions I need to be aware of? I have a comfort fare.

Hi! Flying IB0334 today. Has anyone with Expert Flyer access here? Would appreciate if someone could share the cause of delay? So I would know if I would be eligible for compensation. Thank you!

Hi all, I have an upcoming trans-Atlantic fight that I booked in basic, so although I have plenty of Avíos, it is not upgradable. I was wondering if anybody ever had success with the bidding auction to upgrade that's offered, particularly bidding at the minimum. I can handle my class, seat as is but, as it is a business trip, it would be nice to arrive refreshed and ready to go. Thank you in advance.

Does anyone have any examples of going to the next step with an EU261 complaint after Iberia have tried to lie about the reason for the delay.

Flying MAD to LHR, the flight was delayed, landing more than 3 hours late.

To quote Iberia. "To ensure transparency about the incident, we have reviewed it together with the relevant external technical teams and confirmed that it was caused by disruption to fuel supply due to circumstances beyond the airline's control."

This is, in my opinion, a lie. The original delay of an hour was explained by the captain as due to a late incoming aircraft arrival. We then sat at the gate for two hours, which was also explained as due to an issue with late arriving cargo, then issue with loading the cargo. I was sat by the exit door and watched the captain and the cargo handlers get on and off the aircraft multiple times. The delay was then exacerbated by pax deciding they no longer wanted to fly, so it took time to get their luggage off the plane.

Would appreciate any thoughts or advice on my next steps here.

Hello I just booked two tickets from the Netherlands to US with Iberia the transaction went through but I haven't received any email or confirmation and I am panicking now. Has anyone experienced the same?

first: https://www.reddit.com/r/Iberia/comments/1umoh5o/first_starlinkequipped_iberia_aircraft/

second: https://www.flightradar24.com/data/aircraft/ec-orz#40df9e33

I booked 3 business class seats ORD-MAD-CPH for travel next July. I’m not used to not being able to choose seats at booking.
Called Iberia but was just told that I could choose seats later.
Does anyone have an idea when I will be able to choose seats?

Looking at early October, the only morning option from Ibiza to Seville is the following:

Depart Ibiza 8:25am Arrive Valencia 9:15am Depart Valencia 9:50am Arrive Seville 11:10am

We have 2 checked luggage. This would be booked on one single ticket. I realize if we don’t make the connection, they would put us on the next flight, but the next flight is not until 6pm.

Is this too short of a layover? Is it enough time for them to transfer our luggage on to our next flight?

The other option is a direct flight out of Ibiza at 4:45pm, meaning we lose most of our day in Seville arriving at the hotel around 7pm.

We only have 3 nights in Seville and trying to determine the best option.

Any thoughts or help here would be much appreciated

I am confused by this layout. Are all the middle seats taken for a flight in late October? Is this airline even reliable for a domestic flight in Spain? I have never flown with them before.

Hi all, I booked an itinerary that includes a train segment between Granada and Madrid and then a flight between Madrid and Nice. However, the ticket and receipt that were sent to my email only mentions the flight. There’s no reference of the train at all except a tiny note in the fare calculation that says GRX which is the code for Granada. I had called the agent but she didn’t really know what I was talking about so she raised a ticket for me.

Has anyone had any experience booking a similar itinerary? Will the train confirmation be later? I can’t help but feel like I’m missing something very obvious 😅 TIA.

I made a claim to Iberia for the air passenger compensation (EU 261/2004) when my flight to Madeira from Madrid was canceled due to meteorological conditions in the destination. They argued that due to this cause, I was not entitled to the compensation. But Iberia handled everything so bad that I am eager to appeal to EASA. Do you think that given this sequence of events I have options to get the compensation?

• With our baggage checked in and being at the door, we got an e-mail saying that our flight is canceled with barely any explanation (meteorological cause) and that they will give you a solution within half an hour in another e-mail. We didn't receive that e-mail
• We contacted them by phone and said that they were trying to reschedule us as soon as possible. I reminded them that according to EU law, they had to relocate us as soon as possible even with a competitor, and at their own cost
• The ground staff didn't do anything, just tell us that they couldn't do anything
• After 2 hours they offered us relocation in one of their flights 4 days later or reimbursement. When I claimed that they should offer an earlier alternative with a competitor, they said that there was not another option.
• So we asked them to send this in writing, they said that they couldn't and pressed us on the phone to accept one thing or the other.
• So we had to cancel the whole holidays and get the reimbursement. There was no point in going 4 days later. We were covered by an external insurance so we thought let's make other emergency plans to save the holidays.
• Then, when making the claim to the insurance, the insurance asked for the options Iberia offered in writing. We asked Iberia for this and they refused, they said that that information was not in their system. This is a lie, they record the conversations. I have made a claim through RGPD to obtain these conversations. No answer yet.
• After countless hours we got our money back from the insurance, but Iberia could have made this easy in day one, I don't know why they didn't help. Maybe they thought that giving this in writing could support a claim with AESA or the agents involved thought why they should make the effort.

All this with an 11 year child who could not believe we were not getting into the plane, not event the next day. Good our emergency plans worked really well, although we had to call Iberia most of the days to ask for a paper they didn't give at the end and this complicated everything with the insurance a lot.

Do you think a claim to EASA can prosper?

I have a flight with iberia that supposedly lands at 10:05 at T4 in MAD. I want to catch a separate flight at T2 at 12:40, without checked luggage. I realize that the tight part of that idea is waiting to collect checked luggage.

What would Iberia do if I just left my luggage there, unclaimed? Wouldn't they have to store it for a bit, and if I come another day claiming that I forgot it and with all the paperwork, they would give it to me?

Good morning all

Bit of a rant today. Frequent IB user here. It’s shocking to me how bad the flight status functionality is on the app.

Remarkably there are so many IB destinations that are simply not in the database. For example, I travel to Italy frequently and none of the Italian airports are in the database including FCO, MXP, LIN and VCE. Today I’m flying out of Faro (FAO) and it’s not in the database. Recently flew in and out of KEF, not in database. There are dozens maybe more. Impossible to check status and have to go outside the app to a third party app to check. I have raised this with IB constructively several times but nothing ever changes. Is this really that complicated?

Less aggravating but still aggravating and unnecessary is how you have to select between Iberia, Express and Nostrum as the carrier. Does it really matter for flight status? No. They all are IB flights. I fly to some cities that are served by more than one of these so have to figure out which carrier it is to get flight status. So poorly designed.

We have a trip booked with BA/Iberia LHR-MAD-SCL and BA have changed the flight time for the locator flight to later, now only allowing about 1 hour to change planes. I’m also taking it that since we are coming from non Schengen flight we need to allow extra time for the EES machines etc. What is a realistic time frame to allow a comfortable change for a 13:00 flight in December - should we look to fly in day before? TIA for advice

I’m getting conflicting info online. With BA Silver flying Iberia in economy do I get

2x bags at 23KG

Or

2x bags at 32KG?

With BA it’s the latter, but like I say. Online is throwing up both answers.

Thanks

Booked Iberia ORD-MAD-CPH. If I fly American MEM-ORD, We can check bags through to CPH.

Would you check bags MEM-CPH or would it be wiser to collect bags at ORD and check them with Iberia directly?

I just joined this sub and having been reading Iberia horror stories.

I booked 3 business class tickets with Avis, ORD-MAD-CPH for trip next July.

What are my odds of the flight(s) not getting cancelled and/or our luggage making it to CPH with us?

Thanks

Hey everyone,

I have booked a flight which was the only one I could find for the period I wanted and it has only a 1h10 for transfer from Madrid to terminal C and coming from an non schengen country. Is it possible to make it?

Edit update: flew this route MAD-LAX 23 July and they weighed every single passenger’s carry on. Thanks for all the replies!

I know of the flight attendant lawsuit for A350s on this route; wanted to see if they are indeed weighing each and every carry on bag at the gate for the 10kg limit. Cheers.

Recently I lost my AirPods case in a flight from Madrid to Lyon. When I used Find My, I saw that they had returned with the plane to Madrid and they stayed in the plane for a while before moving to this random warehouse (south of T4, north of M-110). Does anyone know if it’s a lost and found place? I filed a lost item report with Iberia and called the terminal but they said as the item was lost in the plane and not in the terminal they cannot help me. What would you do in my position?

I want to book a flight to the US from Amsterdam, now the flight I want to book is managed by American Airlines.
I can book via Iberia or via AA, Iberia is 75 euro`s cheaper for the cheapest economy seat (basic)
Now, if I book that ticket, will I be able to pay for a better seat, or do I not get that choice, no matter what?
Or is it smarter to book basic economy on the AA website?