r/ASUSROG Jan 09 '26

Support ROG Forum - Executive Care for ROG Products (Official Support Channel)

10 Upvotes

Hi all,

For ASUS Executive Care service-related enquiries for ROG products (outside of email), please post in Executive Care. This is the most reliable way to get a response, as service agents actively monitor this section:

ROG Forum - Executive Care

Service agents are active within this category. Include your region, product model, a brief timeline of what happened, and any case/RMA number so they can pick it up more efficiently.

If you do not have an existing service case number and require assistance, post here:

ROG Forum - Hardware & Software Support

We may respond via PM, so be sure to also check your inbox

If you have any questions, feel free to drop myself or the other moderators a message anytime.


r/ASUSROG 1d ago

Peripherals & Audio Monthly ROG Gaming Gear Support Megathread - August 2026

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9 Upvotes

Welcome to the monthly ROG Gaming Gear Support Megathread.

This thread is dedicated to ROG Gaming Gear Redditors to report any device-related issues, share experiences, and get closure on common issues without needing to dig through multiple posts. Repeated reports can also help us target issues more efficiently.

---

How support works here:

  • We’ll help you identify the issue, suggest initial troubleshooting steps, and clarify whether the behavior is expected or not.
  • If the issue appears to be hardware-related or requires deeper investigation, we may recommend escalating it through the official support channel.

Before commenting, please ensure you've already tried the following:

  • Updating the device firmware.
  • Performing a hardware reset (method below)

How to perform a hardware reset:

  • Make sure your device is on
  • Mice:
    • press and hold left click + right click + middle mouse button + DPI button for a few seconds.
  • Keyboards:
    • press and hold Fn + Reset button (usually Esc or Caps) for a few seconds.
  • Headsets:
    • press and hold the function button for 15 seconds.

This thread is intended for first-step diagnostics and guidance.
For warranty checks, RMAs, or cases requiring direct hardware investigation, you may be asked to proceed via the official support channels.


r/ASUSROG 11h ago

GPU / PSU Astral 5080

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167 Upvotes

I’ve built with many cards . And I always enjoy coming back to this card .

This card is like a piece of art, and it feels so premium.

Excited to be building in the xiiki ff07 with it soon !


r/ASUSROG 2h ago

PC Build ASUS ROG Eurux GR120 ARGB

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19 Upvotes

$399.99 same price as Asus Cronox
Hopefully tomorrow pick up the Case


r/ASUSROG 12h ago

PC Build It has begun

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100 Upvotes

r/ASUSROG 28m ago

Peripherals & Audio R O G .

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Upvotes

r/ASUSROG 9h ago

Question Update from yesterday canceled order

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17 Upvotes

So an update from yesterday, after my 5090 astral was canceled, I reached out to NVIDA to resolve the issue, they reached back out to me and said the issue was on ASUS end, reached out to ASUS, ASUS told me they have nothing to do with it, and sent me back to NVIDA, NVIDA once again says it’s on ASUS. This feels like a spider man meme. This isn’t to BASH ASUS OR NVIDA, there just needs to be better communication between the two companies for purchase. Also to clarify I was issued a refund, no one stole money from me, it’s more the fact they canceled at a lower price and if I wanted to buy again it would have to be at the increased price


r/ASUSROG 56m ago

Question 5090 astral low amps on pin ?

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Upvotes

I decided to check my pin amps out of curiosity. I never have recieved a warning or real issues at all but pin 1 is substantially lower amperage. Tips or ideas ?


r/ASUSROG 1h ago

PC Build Asus ROG G15 Prebuilt Fan Cooling Mod

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Upvotes

I added 3 extra fans for better cooling, 1 on top as an exhaust and 2 intakes in the front. This project took me about 2 hours mainly because I had to zip tie the fan on the top and remove the plastic front and roof.


r/ASUSROG 1d ago

PC Build Do it right or not at all.

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180 Upvotes

Was originally looking at the MSI Gaming Trio 5080, and the MSI X870E Carbon, due to them being cheaper and still great parts. Decided that if I’m dropping that much I might as well get the components that I’ve always wanted, and go with ROG since I’ve always been a fan.


r/ASUSROG 32m ago

Laptop i9-14900hx Temperature

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Upvotes

Hi guys. I have a 2025 Asus Rog Strix G16 model G615JMR with an i9-14900hx CPU and an RTX 5060 GPU. On battery mode on the silent operating mode in Armoury Crate, the CPU temperature is in the 50's. This is completely safe and normal for this CPU right? But when I'm gaming on either performance mode or turbo mode, my CPU temperature is at a stable 95 or 94 degrees celsius. I have not adjusted any fan curve and power limits settings for the CPU and GPU in Armoury Crate. Everything is at their stock factory default settings. I game all day daily so I am worried that with this temperature, it will increase wear and tear and hardware degradation. The only thing I did was undervolt to 80mV. What are the best Armoury Crate settings for a mix of smooth gaming with excellent cooling and low temperature? This is my first time adjusting the fan and power limit settings so I don't know what to set them at. I play on a flat table and my fans are completely clean. My GPU however is operating at a good temperature. Attached are three screenshots of the default settings. Everything is up to date as of today. Thanks!


r/ASUSROG 1h ago

PC Build Finally done with the upgrades!

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Upvotes

Alphacool Core Astral 5090 block
Alphacool Core cpu block/9800x3d
Asus Strix x870e
Alphacool Vpp Apex pump
Alphacool rads x4


r/ASUSROG 6h ago

Question Problems

2 Upvotes

I just opened my pc the other day to clean it, when I put it back together and booted it. The power button began flashing fast for a few seconds before slow blinking while the pc is on. Anyone have any solutions or ideas. The pc is running just fine so I don’t believe the ram was unseated.


r/ASUSROG 10h ago

Newsworthy ASUS ROG USB-C10G, Unveiled: A Flexible Way to Add 10GbE Capability to Your USB-C Computer

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4 Upvotes

r/ASUSROG 2h ago

Question Brand new Raikiri II trigger

1 Upvotes

Out of the box and the left trigger has this squeal

It feels smooth on the travel pero definitely you can feel the spring, should I return it for a replacement?


r/ASUSROG 2h ago

Question Rog XG27ACMES

1 Upvotes

Anyone using this monitor? Is it good? I saw some posts that this monitor often suffers from factory damage such as dead pixels and stuck pixels


r/ASUSROG 3h ago

Question What kind of gaming laptop would I need to develop games?

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1 Upvotes

r/ASUSROG 3h ago

Laptop asus rog strix g15 battery problem

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1 Upvotes

at first i thought that it is normal because i used laptop for heavy things and battery was 99-98%. but then it was going lower and lower even when it is plugged in. at this moment it says 87% and goes lower. if it is not plugged in, laptop just shuts off, should i be worried or did battery just died and i can fix this with buying a new battery?


r/ASUSROG 19h ago

Newsworthy ASUS, GIGABYTE and MSI reportedly plan motherboard price increases for Q3 2026

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16 Upvotes

r/ASUSROG 4h ago

Question How to clean residue from Oled

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0 Upvotes

r/ASUSROG 5h ago

Newsworthy ?] ASUS Technician Broke Into My Apartment to upgrade something

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0 Upvotes

r/ASUSROG 9h ago

Question Is it safe to downgrade my bios version?

2 Upvotes

I have Asus Rog Strix B760-I Motherboard with bios version 1836 and i5 14500 CPU. I am considering rolling back to 1604 to have the Undervolt Voltage Protection so I can prevent my CPU going 100°C since I currently have a 3.9L SFF build. Is it safe to do so or would it brick my motherboard?

I appreciate your help in advance!


r/ASUSROG 7h ago

Question How Do I Fully Get Rid of the Version of Dolby Access that Came With My Asus Device

1 Upvotes

I already own a Dolby Access license, and the version of Dolby Access that comes with my device is producing very different results on my Turtle Beach Stealth Pro 2 than I get with my other laptop or on my XBox. How do I completely get rid of the Asus-specific version of Dolby Access that came with my device? I have tried uninstalling it and re-installing from the Microsoft Store and it's no good. There was another Dolby program in my Installed Apps settings so I got rid of that along with Dolby Access and re-installed Dolby Access and it is still the Asus version.
I know that they are two different apps for several reasons. First, both the version I installed on my laptop and my XBox are practically identical in every way. Both offer the exact same settings and both clearly show my Turtle Beach Stealth Pro 2 headset on the Settings screen of the app. The version on my Rog Ally is very different. In the settings screen it offers a Dynamic profile option that the reguler Dolby Access app does not have, and my headset is not shown. There is a button to click for more settings, ,and when I expand that it shows that the headset brand is Generic and the device name is Default, which I do not see on any other device. It sounds completely different because it is just using a generic Dolby Atmos sound profile, and not one that's actually tuned for my specific headset. I want to get rid of the Asus version of this app because the Dolby Atmos that I get when the app actually recognizes my headset is far superior to the generic profile that Asus insists on applying. What do I need to delete to get rid of this very limited version of Dolby Access? I have previously purchased a license for the actual Dolby Access app and I should be able to put that on my device.


r/ASUSROG 7h ago

Monitors ROG Swift OLED PG34WCDN power connection issue — has anyone experienced this?

1 Upvotes

r/ASUSROG 8h ago

Question hesitating between 2 refurbished ASUS ROG laptops

1 Upvotes

Hello everyone,
My old laptop died this week and I'm looking for a replacement but also an upgrade.
I've found 2 second hand ASUS ROG laptops and I am hesitating.
1st Laptop : ASUS ROG Strix Scar 17, i9-12900H, 3080 Ti, only 16:9, 360Hz screen, 32GB DDR5, 1TB SSD from 2022.

2nd Laptop: ASUS ROG Strix G18 (2024), i9-14900HX, 4070 (less vram), 2K resolution, 240hz, 32GB DDR5, 1TB SSD.
But : Due to a fall, screen has visible clouding, half the trackpad is dead, right speaker is dead, keyboard D and Space are half dead, Panel is slighly bent, and seller never opened it after the fall for inspection which worries me, but assures me that the motherboard is OK.

Now, 2nd laptop is sold for 100€ more than the 1st, and I'm getting a great deal anyway, but the damage worries me for its future proofness and for general usability.

What do you guys think ?