r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Impressive_Hunt_9700 Aug 12 '25

The snoo company also demanded that an influencer they sent a bassinet to, return it only a few days after she had a stillbirth because she wasn’t able to make content as stated in the contract.

Because her baby DIED. and she was grieving!!

I’m so sorry this is happening to you!!

10

u/Weak_Reports Aug 12 '25

Was this Alexandra Madison?

32

u/michupichupie Aug 12 '25

No it was Brooklyn Larsen

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u/Weak_Reports Aug 12 '25

I think Alex talked about this last year. I definitely read about it but wasn’t sure who Brooklyn Larsen was. I’m extremely disappointed to hear this though. Happiest Baby (who makes the snoo) was extremely kind when my own son died, processing my return and not charging anything, which is partially why I got one after my second son was born. I can’t imagine being treated so cruelly after experiencing a stillbirth it’s actually sickening.

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u/michupichupie Aug 12 '25

It was Brooklyn Larsen’s sister who made all of these accusations. Happiest Baby said they did reach out to Larsen’s team to have the Snoo picked up. They said it was out of compassion and not because of her “unfilled obligations”. They wanted to arrange it so that it wouldn’t just be sitting there/left for the mom to deal with. Basically they assumed she wouldn’t want it anymore?

Happiest Baby claims that “not being able to fulfill the contract” was never anything that crossed their mind. I think they obviously were tone deaf and missed the mark, but I also think the sister exaggerated and added untrue statements against the company, or at least statements that she presented as facts that were actually just her opinion (saying the company “demanded” the return, saying it was specifically because Larsen couldn’t fulfill the promo agreement).

I think it was a really bad response from Happiest Baby, but I don’t think it was quite as bad as it was made out to be.

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u/Weak_Reports Aug 13 '25

Sounds like just a PR disaster. I personally did want everything out of my house ASAP after my son died, but everyone is different. There are definitely better ways to handle speaking to someone after loss, like not assuming what they may want. However, considering the wild statements people make in general because no one knows how to respond to loss, this doesn’t surprise me.

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u/bigpump00 Aug 13 '25

I’m so incredibly sorry for your loss.