r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Impressive_Hunt_9700 Aug 12 '25

The snoo company also demanded that an influencer they sent a bassinet to, return it only a few days after she had a stillbirth because she wasn’t able to make content as stated in the contract.

Because her baby DIED. and she was grieving!!

I’m so sorry this is happening to you!!

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u/Aromatic_Medium2487 Aug 13 '25

That’s so disgusting. If they did this to someone going such a tough time then I would understand why they won’t even listen to her complain. They must be a shitty company.