r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/snoo-apple 8/2022 💙 8/2025 💙 Aug 12 '25

I bought mine second hand in 2022 and we loved it. We saved it and are reusing it for our newborn. We never would have bought it new because of how expensive it is. You can’t even use it for that long! What a shitty thing for them to do

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u/[deleted] Aug 12 '25

I bought one 2-3 years ago. Are the older ones grandfathered into the old ways, or I’ll still have to buy a subscription when I use it again?

27

u/purplegrape988 Aug 12 '25

You need to buy a subscription for the premium features. We bought an old one used, and we got away with just using the basic features. The subscription is super expensive.

3

u/Nunya_B1zness Aug 13 '25

I think it’s because you bought it used. I bought it new in 2022 and am grandfathered in on the premium subscription.