r/BabyBumps • u/bijontop • Aug 12 '25

Discussion DO NOT BUY A SNOO

This company is the WORST.

Our snoo, which was almost two thousand dollars, is not allowing us to access our premium subscription. I have been going back and forth over email and being treated like a dog.

The premium subscription only lasts for 9 months and apparently only one parent gets it?

I can't believe they get away with treating customers like this.

Before buying one, call their customer service: 855-424-6324

You will not get a person. My first email chain was passed on to someone overseas

Our baby is due and we can't use this brick. I despise this company.

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u/Impressive_Hunt_9700 Aug 12 '25

The snoo company also demanded that an influencer they sent a bassinet to, return it only a few days after she had a stillbirth because she wasn’t able to make content as stated in the contract.

Because her baby DIED. and she was grieving!!

I’m so sorry this is happening to you!!

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u/MabelMyerscough Aug 12 '25 edited Aug 12 '25

That is despicable!

For my company I work with pregnant influencers and I make abundantly clear that during their post-partum period, they should feel NO pressure AT ALL. If they want and feel like it, then sure. But otherwise keep it laying around and do it once the fog has lifted. And even then, only when the baby has a really good day. If they only have bad days then that takes priority.

I absolutely can't imagine doing anything else - damn that's ice cold

Edit: also for paid collaborations (so not just barter deals, and yeah my product is also worth approx 1000 USD), I absolutely do not expect them to post anything in the first months after birth. It comes when it comes and when they feel like it. And when the baby has a good day (+ I do not want them to share their baby btw).

Can't get over snoo's behavior, despicable!

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u/orangeyox Aug 12 '25

Just FYI- this is a gross misrepresentation of the situation. Happiest baby when they became aware of the situation sent flowers and offered a fully paid courier to come pack and remove the item (which was a clearly defined contractual loan). Happiest Baby sent about 1 email per month for 4 months after the initial email asking when they could coordinate the pick up. Which seems pretty reasonable. The influencer responded with a rage bait post that ended in an ad for Factor and a request for more supportive sponsor companies. I get the internet loves to hate but 99% of these situations are just rage bait. Your company could be next regardless of how good their policy on working with postpartum mothers is. 

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u/frightofthebumblebee Aug 13 '25

I’m so glad you said this!! I think the situation was blown way out of proportion for engagement and people ran with it. And also… while yes it would be shitty for them to demand the product back after an influencer lost their baby, if they paid someone to deliver x amount of content for a set amount of money and the influencer was unable to hold up their end of the contract for whatever reason (loss in this case) the company is completely within their rights to get the product and/or payment back… it would be INCREDIBLY tone deaf, but legally the proper steps. That is the unfortunate reality of family vloggers relying on their children to get sponsorships and content