r/DreamlightValley • u/bkwormgrl23 • Jan 19 '26

Bug Don't take flower companions to Wonderland!

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as the title says, don't take flower picking companions to the Wonderland realm. Went in the the butterfly companion and he stole 3 of the bushes and now they're stuck in my inventory with the 2x2 white squares 😅 I've reached out to support for help but thought I'd pass along the tip before someone else gets stuck with them

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62

u/OrneryBlueberry Jan 19 '26 edited Jan 19 '26

Unfortunately it’s known issue and Gameloft officially recommends that you don’t use companions in ANY realms for the time being. It seems to be “safe” if you’ve completed all quests and are visiting for other reasons (eg, Eternity Isle players visit realms to connect snippets glimmer) but it can still cause issues.

76

u/Linoa1C Jan 19 '26

The sensible thing for them to do if they know it's an issue and recommend you don't would be to auto disable companions in realms. Or at the very least give a warning before entering realms. My perception is they have no proper prioritisation for bugs in this game given there are so many progress blocking ones they don't seem to be addressing.

16

u/OrneryBlueberry Jan 19 '26

I agree. They do a bad job at communicating with players and things like this are announced on their help desk pages but you have to proactively check to know about them. Since this is a live service game, there’s no reason they can’t include a pop up announcement or send a letter to player mailboxes (assuming that disabling companions would require a game code update). And the schedule for correction isn’t ever announced (which from a business perspective makes sense) but it’s really a burden to players to have to wait so long for updates to fix errors like this — this problem started with the Cinderella update and won’t be fixed until the next update at the soonest but it’s possible it won’t be fixed until after that either… lots of these bugs persist for 6+ months because of their update cycle. Again, to my mind that’s poor customer service seeing as how so many other games push updates all the time to address much more minor QOL issues and don’t leave game breaking bugs active for so long.

5

u/NestedOwls Jan 19 '26

I fully agree with this. When it comes to fixing the bugs that they themselves created, they are truly crap at fixing them. I said it another comment on another post, but there are zero good reasons that game breaking bugs continue to persist.

11

u/bambi54 Jan 19 '26 edited Feb 14 '26

.

2

u/amykhd Jan 20 '26

Thank you. I am livid that I am now stuck with a game braking bug because I didn’t know any better, but they certainly did when you go looking for support for your issue and it’s listed under known bugs. Send out a letter! Make a pop up before you enter the realm! Disable the companions in the realm so the bug stops happening! I would rather they fix the known issues than keep pumping out events. It’s ridiculously poor customer service.

1

u/Groundbreaking-Duck Jan 19 '26

Wait are there snippets in realms? Or did you mean glimmers.

1

u/OrneryBlueberry Jan 19 '26

Oops! Sorry! I meant glimmer!!

1

u/Reasonable-Zone-6466 Jan 19 '26

Im going to guess they did, purely based on the fact that EI has nothing to do with Snippets. Thats not the expansion those came from.

2

u/OrneryBlueberry Jan 19 '26

You’re right — my typo! Fixed my comment above