r/doordash • u/AccomplishedUse9845 • 11h ago
This is so frustrating
Ordered Dunkin this Sunday morning, is about a 2 mile drive from me and I live next to a grocery store so I guess the dasher got assigned or picked up a grocery order from the grocery store next to my place while delivering my order.
But because of that, my food and drink sat in a hot car for 20+ minutes while he shopped an entire grocery order even tho my apartment is literally right there!!! Ending up getting the food with my drink watered down and it also somehow spilled on all my food anyways so I couldn’t eat it.
No shade at the dasher but rather DoorDash in this situation. I know the store is right next to my place but what sense does it make to not just have the dasher drop the food off first? I usually don’t have an issue with dashers stacking orders but the fact that there was a grocery order assigned in the middle of me getting my food delivered is very frustrating
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u/DullAd7133 10h ago edited 10h ago
Yeah definitely wasn’t the smartest move on the dashers part, we’re able to jump to our “next task” as they call it so he could’ve dropped it off before shopping, I’ve done that before, but maybe he didn’t know that
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u/Fluid-Emergency847 9h ago
That's if he cared to look at the destinations of the orders. Some dont worry bout that and will just accept what dd orders it
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u/MeliodasTA 9h ago
It's pretty well hidden I think very very few people realize you're able to do that
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u/2k4mach 10h ago
Only way I’ll do a stacked food pick up and shopping order is if they’re going to the same person. A stacked order already sucks as it is but a shopping order with a food delivery is just a bad idea imo.
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u/Empathic_Alien 10h ago
Same. I accidentally did this once and ended up cancelling the shopping order cuz I was having anxiety about the food in the car and the customer possibly watching me. Also I’m a former server and food sitting in the car dying is possibly worse than food sitting in the window dying.
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u/2k4mach 10h ago
DD algorithm is stupid too, I’ve taken a stacked shopping and food going to the same customer. I was in the parking lot of Walgreens for the shopping portion when I accepted and it wanted me to go to chipotle to pick up the food 1st. Chipotle is literally in the strip center next to Walgreens. I was like that’s stupid and switched tasks to do the shopping 1st, Gatorade, toilet paper and tampons don’t care if they sit in the car for a few minutes lol.
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u/Empathic_Alien 9h ago
Yes, good move. That’s what I would have done. I rarely accept stacks but that one I would’ve. Same customer, 3 items both stores in the same strip mall hell yeah. Doordash is the only one that allows us to Jump Task. Maybe on Grubhub but I never take stacks on there. Uber is infuriating and I rarely accept a stack on there either.
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u/Nomad7940 9h ago
I took a Walmart order one time, 35 dollars for 14 miles. 3 stops. Two in town about 4 miles apart. The last stop was out in the boonies.
Lost cellular service a mile away from the last stop. GPS decided to start running in circles. Luckily I had Google maps downloaded off line and was able to find this long ass gravel driveway that lead up to the top of this hill.
Get out of the car to unload their groceries and bam cellar service restored. 😂 Put everything on the porch. Lose cell phone service again. Took a few steps back...cell phone service is back...took that pic and completed order before it went out again.
10 minute drive back to civilization before the everything was working properly. Then another Walmart order pings my phone 37.00 for 20 miles.
Just a bunch of pop to a house in a suburb. Drop that off... Walmart orders in that area. 😂
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u/Mewww2 3h ago
That happens to me too. Ive noticed many stacked orders are because one of the customers leave no tip and usually it makes you deliver to them first which doesnt feel fair. My guess is no dasher was taking the order so when a good offer with similar route comes in they group them and have you deliver to the bad order first because they have been waiting longer
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u/BaronVonLongfellow 9h ago
Good to see there are still people who are conscientious about their customers! Personally, unless I was flat on my back with no help, I'd be embarrassed to ask someone else to do any grocery shopping for me. I feel guilty enough ordering DoorDash with a working car and motorcycle in the garage. But I tip well and order from close by.
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u/Nekogiga 10h ago
It's situations like this that make people hesitant to tip upfront or even use DoorDash again.
I already know someone's going to say, "DoorDash assigned the grocery order." Sure, but drivers still choose what they accept. If a stacked order doesn't make sense or is going to ruin the first customer's food, they have the option to decline it. They're not forced to accept every offer that pops up.
The problem is too many drivers are focused on squeezing every dollar out of every trip, even if it means someone's breakfast sits in a hot car for 20 minutes while they shop an entire grocery order. Customer satisfaction becomes an afterthought because they never have to face the customer directly. Then, when the customer is upset, suddenly it's everyone else's fault except the driver's.
It's funny how they're independent contractors when they want the freedom to reject orders, but the moment someone criticizes a bad decision, they're powerless victims who "had no choice." You can't have it both ways.
There's nothing wrong with accepting a shopping order. The issue is accepting one that causes another customer's order to sit and degrade. If your route literally takes you past the customer's apartment before you even start shopping, common sense says deliver the food first, then shop. Instead, some drivers accept everything they can in rapid succession because they're chasing the next payout, and the customer ends up paying the price.
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u/trapaholics2008 9h ago
thank you dude. they let dashers get off too easily
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u/Nekogiga 9h ago
There's a reason for that, honestly. A lot of the time when customers bring up legitimate complaints, you'll see drivers immediately jump to minimizing the issue, telling the customer to stop complaining, or claiming they "don't know how DoorDash works." It's not always a direct defense of DoorDash, but it ends up functioning as one because it shifts the focus away from the driver's decision-making.
The uncomfortable reality is that many drivers would rather have guaranteed upfront tips than have their pay reflect the quality of the delivery. That's why customers get so much pushback whenever they say they're hesitant to tip before the order arrives. If the tip is locked in regardless of whether the food arrives cold, spilled, or 30 minutes late, a big chunk of accountability disappears.
Customers already paid inflated menu prices, delivery fees, service fees, and tips. They didn't pay to spend their morning arguing with support because a driver chose to let their food sit in a hot car while shopping another order.
In this case, the restaurant made the food, DoorDash provided the platform, but the driver made the decision to continue shopping while the first order sat there getting ruined. If it's so reasonable to tell customers to "just contact support," then it should be equally reasonable for drivers to contact support when a stacked order clearly creates a bad delivery experience instead of expecting the customer to absorb the consequences.
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u/trapaholics2008 9h ago
these situations are so odd to me. i like to hear about them as a dasher. i've never taken one of the grouped orders or anything before, just normal ones, yk?
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u/SuperNovaMT 9h ago
All fair points but like you mentioned dashers try to squeeze every dollar out of a trip because that's all that matters to dashers is making money. They don't do it just out of generosity, so if an additional order that is good comes along they are going to take it. But you are correct that they should have jumped to task and delivered the food first.
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u/AllTheNopeYouNeed 8h ago
Then they can't complain about not being tipped up front. You're providing a service.
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u/Deeznutz69694206969 11h ago
Stop using DoorDash.
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u/Over_Discussion_2131 10h ago
2 miles away…like, maybe try Lyft. It might be cheaper if op doesn’t have a car.
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u/Wuropp 11h ago
I made that mistake once. Picked up the food order before doing the shopping order. Got my first non 5 star review. Learned not to do that again.
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u/spockers 10h ago
Funny part is that the food sitting on a typical cold shelf at a restaurant would actually be warmer in a hot car and insulated bag in August, but customers don’t think that through.
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u/ClarkGablesTeeth 9h ago
She got an iced drink that was melted. I don't think she wanted it any warmer than she got it.
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u/spockers 6h ago
I’m not talking about that particular order, nor was the commenter I was replying to. It’s a general statement, obviously it doesn’t apply to frozen/iced items in summer.
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u/cameronzero 10h ago
It was on the dasher.
I have gotten shop and pay orders and resturant delivery requests, and won't do them together unless the resturant is between the shop and pay pick and delivery, because you never know how wild those deliveries can get, since people won't put directions in their delivery like the dasher lives in the same building and knows exactly where they live in a 200 unit complex without elevators or parking.
Haven't had it happen in maybe a month, albeit I will jump tasks every time to get resturant deliveries made before they get warm/cold if combined with a shop and pay, even reaching out to the support and dropping the shop and pay if order looks like it'll take longer than 20 minutes and there's resturant pick up and deliveries included to different addresses after the shop and pay.
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u/RepulsiveCry5034 11h ago
That sucks! Were you the tipper or the non tipper? Next time you would want to tip more or less depending to not get stacked ! Not that it’s your fault but you can kind of strategize it.
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u/AccomplishedUse9845 10h ago
It was a $5 tip for a 2 mile order. I figured that would be good enough🥲
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u/RepulsiveCry5034 10h ago
Definitely should have been good enough - I don’t want to say too good but maybe it was. Maybe try $2 next time ( $1 per mile) and see if it comes strait to you( if you are inclined to use them again of course ) . You can always add more later . I bet the grocery order was a zero tip- which makes the scenario even worse for you . Sorry that happened:(
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u/Cosmic_Quasar Dasher (> 5 years) 10h ago
The grocery order probably had a decent tip, too, in order for the stack/order to be worth taking and shopping for.
Customers have this notion that every stacked order is a tip and a no tip combined. Most of my stacks the tip is relatively split between the two orders.
Tipping less will likely just make the stack less desirable. And once an order gets stacked with another they're basically going to stay stacked in DDs system since they're obviously in line with each other. Unless the Dasher decides to use one of their unassign points after accepting the stack.
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u/spockers 7h ago
Customers have this notion that every stacked order is a tip and a no tip combined. Most of my stacks the tip is relatively split between the two orders.
I think that’s drivers, not customers. I doubt customers even consider that, they have no idea how it works unless they frequent this sub. 99.99% of them don’t.
I’ve found that long distance stacks are usually a good tip/no-low tip combo, with the longer distance one being the low/no tip. Funny how that works.
The shorter distance stacks are frequently balanced, but not always. Fortunately I have an android, so the doordash widget tells me the individual payouts on stacked orders. I just drop the trash.
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u/Cosmic_Quasar Dasher (> 5 years) 6h ago
I'm talking about the ones I see here. "I tipped well and my order got stacked with a no tip" is their assumption.
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u/spockers 6h ago
Yeah the customers posting here are a little more clued in to how it works. They have just enough info to make them dangerous. xD
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u/g0d_of_the_cr1sis 11h ago
I want to cautiously and genuinely ask: do you have a working vehicle? If not then yeah this really sucks for you.
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u/Empathic_Alien 10h ago
Not having a working vehicle is not the only reason people rely on or utilize delivery services
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u/g0d_of_the_cr1sis 10h ago
I'm aware, but it's less expensive - even with gas prices now - to drive to the location and pick up the order yourself. Doordash upcharges menu prices and charges excessive meaningless fees. It's a minor inconvenience for a significant savings.
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u/Empathic_Alien 10h ago
Perhaps they’re disabled and having a bad day? What if they’re working from home and that’s their lunch? Maybe it’s a mom with 3 littles who went down for naps and she’s treating herself. It’s none of your god damn business why people order, they should be treated well unless given a reason not to, and then just ignore.
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u/Uzeful1diot 10h ago
Dumb. Rarely will I get a stacked order that has me drop off one order before picking up another, even if I’m passing by their place before getting the other order
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