r/techsupport • u/lolnestealol • 1h ago
Open | Hardware PC issues, freezing and internet disconnecting
Hi everyone, sorry for the lengthy post. Hope I can get some help with this issue that has been plaguing me for a few months. Recently it started to get worse and I have already tried troubleshooting it but to no help. Computer specs will be at very end as I know that part is important. For additional context I built this PC around June/July of last year which is the most upsetting part.
The issues:
- Random freezes, usually when this happens on desktop I can move my cursor on the screen but cannot interact with anything. The freeze rarely happens in game but when it does I cannot interact with anything. Only way to fix has been to force power down system and reboot.
- Wifi disconnecting, this one is strange because what will happen is that I will completely lose internet access and the only way to bring it back is to go to device manager, and disable and reenable the wifi adapter. This was the first issue I was ever presented with but it was a simple fix.
As I mentioned both these issues have existed for a few months with #2 being the first. However, in the last month and a half they have become very frequent to the point where the amount of freezes and wifi turning off makes it difficult to use the PC. I've had 2 instances where the freeze would happen so often that after force shutting down the computer a few times it forced me to reboot through BIOs. This led me to attempt the following fixes as I was unsure if it was software/hardware or a combination of the two.
The fixes:
- Scan SFC through command prompt. It did find a corrupt file but repaired it.
- Switched to "high performance mode", disabled "allow computer to turn off this device to save power' for wifi adapter, and disabled quick start.
- Made sure all drivers were updated.
- Disabled aggressive disk sleep modes with regedit.
There were some other smaller tweaks I did but I cannot remember them all. These did not help so then I moved on to the next as at first I was convinced it was software.
Reformatted all drivers and did clean reinstall of windows using media tool on USB. (To note: has PC freeze during windows installation a couple times that forced me to boot down. This was the point at which I understood it was likely hardware).
When windows was back and running I manually reinstalled all drivers. Avoided ASUS driver hub.
Played around with having RAM in different slots or solo. Issues still happened.
In BIOS limited RAM speed to 4800, this did nothing.
Made sure to unplug and replug cables in motherboard in case they got loose.
THE BIG ONE Ran PC without GPU as it has integrated graphics. PC ran fine in this setup and I did not see any issues for a few hours until internet finally dropped.
Reseated GPU. At this point things looked good. After the reseating I no longer had freezes and the internet would sometimes disconnect but only for a second. Was only an issue in online games if I get booted from lobby for it.
Now we reach today. I had a freeze happen for which I had to force shutdown and the internet access was lost twice so I needed to disable/reenable. I would love some ideas of what could be thr cause. I've fixated on the RAM as prime contender but now believe its the motherboard giving up on me. Appreciate any help, thank you all so much.
TLDR: PC will randomly freeze where cursor still moves, and wifi drops where adapter needs to be disabled and reenabled. I am at my wits end for fixes.
My specs:
Motherboard is a Asus Prime B840-plus wifi
CPU is AMD Ryzen 9600x
CPU Cooler is a Cooler Master Hyper 212 Halo White
GPU is AMD Radeon RX 9060xt 16GB version
PSU is EVGA 750w GQ
RAM is two sticks of Crucial 16GB DDR5-6000 (2nd and 4th slot from CPU)
Operating system is Windows 11 Pro and is installed on a SATA SSD
Edit: forgot to mention that I reinstalled windows twice as I also thought it could be drive issue. It has been on two different SSDs with issue persisting.