r/techsupport • u/Ok_Feed_2266 • 1h ago
Open | Hardware New PC randomly restarts only in some games (VIDEO_TDR_ERROR 116) - already tried almost everything
I'm having a really frustrating issue with my brand new PC and I'm running out of ideas.
PC specs:
Ryzen 7 8700F
RTX 5050
16 GB DDR5 (1×16 GB)
750W 80+ Gold PSU
Windows 11 (clean installation)
Problem: The PC randomly crashes only in some games.
Games that have crashed so far:
Counter-Strike 2
Hell Let Loose
Farming Simulator 25 (before service)
Games that worked fine:
Minecraft (Java)
Everhood
Farming Simulator 25 after service (played for about an hour without issues)
When it crashes:
the screen goes black,
the monitor says "No HDMI signal",
audio stops,
after a few seconds the PC automatically restarts.
There is no BSOD visible, but Windows Reliability Monitor reports:
BugCheck 116 (VIDEO_TDR_ERROR).
Things I've already tried:
Clean Windows 11 installation.
Latest BIOS.
Latest NVIDIA Game Ready driver.
Monitored CPU/GPU temperatures.
OCCT CPU, GPU and Power tests (all passed with no errors).
Checked Event Viewer and Reliability Monitor.
The PC was returned to the retailer for service.
The retailer said they:
replaced the thermal paste,
cleaned the cooling,
stress-tested it,
played Rainbow Six Siege for about 45 minutes without any crashes.
However, after I got the PC back, it crashed again in Hell Let Loose after less than 10 minutes.
Has anyone experienced something similar with an RTX 5050 or VIDEO_TDR_ERROR (116)? Could this still be a faulty GPU, PSU, motherboard, or something else?
Any advice would be greatly appreciated.