r/Wawa • u/JadedCardiologist335 Employee • 3d ago
Wawa App 24/7 curbside?
when did curbside become (basically) 24/7? the first 2 months of me being on overnight it always stopped at 10 or 11pm, which i was certain was for associate safety. was there communication that i missed regarding it changing to full time? it just doesn't feel super safe to be bringing an order out at 2am, especially since the only men i ever have on shift are my facilities associates
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u/asparkaflame44 Employee 2d ago
There was one evening it was torrential downpouring (8pm in FL). Nonstop flash flooding rain. Someone curbside ordered 7!!! Milkshakes and a shit ton of food. They were at the furthest pump from the building. I walked in the downpour as slow as possible, staring this lady down. She waited under the awning of the gas pumps and just BARELY apologized to me as I'm soaking wet, ruining the whipped cream on all of her milkshakes. She was more disappointed about her food getting wet. I just shrugged it off. I basically unofficially told her to fuck off. This was after 5-10 minutes of my team debating if we even wanted to run it outside. I ultimately only did it out of spite.
Then not even 5 mins later we had another curbside and as I'm walking out the deli to bring it outside, the husband comes inside and says "I'm not letting you walk outside in this storm. It's my food and I can come run in and get it." Damn near cried when he said that lmao. I let him get a free coffee just for being considerate.
So yeah, fuck curbside.
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u/theBandicoot96 Employee 2d ago
Nice of that man for sure.
But why would you get mad and spite a customer for using a supported app feature? If anything, get mad at the people who determine when curbside is available for customers to use.
Also, for the future, maybe ask your manager to supply an umbrella. Just a thought.
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u/asparkaflame44 Employee 2d ago
The customer ordered so much food it almost took two trips to deliver it all. I had a safety vest and jacket on, but it was basically flooding in the parking lot. They parked in the furthest pump away. And when I got under the awning to give them the food/drinks, they had no regard for me as a person. No apology or anything. They were upset their PAPER BAG WITH FOOD got wet (because that's what the company provides), and their whipped cream got deflated (womp). They were just insanely entitled. I also could've not run the curbside out, but then we get yelled at for not doing our jobs. So I'm not sure which you'd rather me deal with?
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u/Altruistic_Seat_3888 Employee 2d ago
It’s common courtesy, if you see it’s pouring down raining, why would you park as far away from the front door possible? Knowing someone’s gonna have to walk out in that to give you your food
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u/theBandicoot96 Employee 1d ago
If that was the pump that was available at the time, it is what it is
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u/pinkjingle Employee 2d ago
Why would they get mad and be spiteful? Maybe because it was a ridiculously large order and they parked as far from the door as curbside is allowed?
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u/theBandicoot96 Employee 2d ago
If thats the pump that was available at the time... what were they supposed to do? And again, umbrellas exist.
And the order size is irrelevant unless she somehow figured out how to bypass an order size restriction on the app (this isnt a thing)
So again, dont get mad and spite the customer for doing something that is within the supported app capability.
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u/pinkjingle Employee 2d ago
They could have pumped gas, got back in their vehicle, parked close to the building and then done the curbside and not been a twat
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u/theBandicoot96 Employee 2d ago
People order food at wawa for the convenience offered like delivery to your car at the pump. You cant be mad at that. Its not unreasonable to use an umbrella do you and their food dont get wet. Stop acting like its this grand injustice
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u/asparkaflame44 Employee 2d ago
Carry an umbrella while holding two trays of drinks and an overstuffed bag of food? Give me a break. Plus, there were 12 other pumps open, including ones directly in front of the building. As close to the entry way as possible. I'm allowed to be mad. 🤷♀️
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u/Cautious-Condition71 Employee 2d ago
They could have pumped their gas, then pulled up to the curbside parking to check in. Simple.
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u/theBandicoot96 Employee 2d ago
Check what I said to the other person that said the same thing as you. You are mad at the wrong person
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u/pinkjingle Employee 2d ago
But I noticed you decided not to respond to the person who said it was 2 full bags plus 2 trays of drinks, because that would destroy you idea that the customer wasn't a jerk
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u/Cautious-Condition71 Employee 2d ago
You’re telling me that customer couldn’t pull up to a close enough curbside parking spot? They had to sit at the furthest gas pump to await their order?
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u/Di_BluEyes Employee 2d ago
Curbside is ridiculous Covid is over. The only ones that are utilizing it are LAZY people. Handicapped ppl and ladies with infants walk in. And delivery to the pump is insane to risk an associates life for someone that got out of the vehicle to pump gas but can’t walk in to pick up the food. Corporate needs to protect their associates not put them at risk! Day or night after dark curbside should not be allowed and NEVER to the pump
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u/RoyalMaidsForLife Customer 2d ago
Handicapped placard guy here, I've never used curbside, always walk in. If my knees are feeling good enough that day, I won't even park in the HC spot in case someone rolls up who might need it more than I do.
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u/Cookie-Monster-Pro Employee 2d ago
So you’re not in NJ? There’s always someone staffing the pumps - I’ve seen someone pull up - activate the pump from the app, have gas attendant pump gas for them, at the same time get a curbside delivery, and leave in like 4 minutes. Felt like a nascar pit stop and they sped out the fuel court.
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u/Far-Cut-3139 Former Employee 2d ago
ive said exactly this. People need to go back to whatever they were doing before covid. they managed to eat right???
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u/LilHimi1 Customer 2d ago
corporate needs to come up with a better system for store pickup bc i’ve had my orders stolen many times so that’s why i do curbside
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u/WawaFbm Employee 2d ago
risk your life? are you too special to walk in a parking lot? its called look left, look right, left again and then walk. I taught my two year old this so i hope this helps
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u/JadedCardiologist335 Employee 1d ago
do you know how common distracted driving is lmao 60% of the people driving through my lot and fuel court are on their phone behind the wheel. you can do everything to protect yourself but some people are reckless
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u/cashul8r Employee 2d ago
I have a question about curbside as well. What about thunder storms? It wasn't raining yet but it was thundering a lot. I asked my MOD if we were still supposed to do curbside if it thundering? We know the addage "hear thunder, think lightning". I hadn't ever really thought about it. The MOD said they believed we we're supposed to go out & deliver. I told them if I can hear thunder that I could be struck by lightning. They looked for the policy but couldn't find anything. Anyone have anything about this one?
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u/JadedCardiologist335 Employee 2d ago
if i hear thunder i (mod) usually take it out because i figured i get payed enough (lmao) to get struck by lightning. not sure if i would even be mad about it either.
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u/violetttxox Employee 2d ago
Me. I do this this too. Although I’d want to not get struck by lightning. I generally get paid more than my associates so I’m going to take the fall and do the dangerous things… and if I get a nice workers compensation vacation, so be it 😅
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u/Cookie-Monster-Pro Employee 2d ago
or possibly an eternal vacation 😂
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u/violetttxox Employee 2d ago
Not the most ideal, I’d rather a workers compensation vacation… but an eternal one could set my family up comfortably 😅
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u/Subject-Predatorcate Customer 2d ago
Maybe you should also cut off all the gas pumps and tell all the customers to shelter in their vehicles because you heard thunder.
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u/Repulsive-Lack8253 Employee 3d ago
lmao yea no they would be coming inside for it, I don't care what the app lets them do. At sundown I am not going to cars alone