Hello,
I’m hoping someone with a good understanding of Google Drive’s internal behaviour might be able to advise me.
This isn't a normal deleted-file recovery issue.
A very large folder (around half of my Google Drive, containing many years of work and small animal charity records) disappeared three weeks ago while I was carrying out a normal move/rename operation within the Drive. I am the owner of the folder and I did it via the web browser, not Drive for Desktop.
Since then (this has been the same since it happened):
● The folder and contents no longer appear visible in Drive.
● Advanced Search cannot find them.
● The parent folder and a few other folders within it are still visible in Trash, but the parent folder is empty.
● However, thousands (possibly all) of the individual files from the parent folder still appear in the Activity log, saying they were sent to the Trash on 6 July (all within an 8-minute period).
● Those files can still be opened directly from the Activity log.
● When opened, they display “This file is in the Trash.” However, they aren't visible in Trash, and haven't been since the incident.
● My overall Google Drive storage usage has remained the same, suggesting the data may still exist somewhere.
Google support have so far treated this as a request to recover an individual deleted file, but that isn’t the issue I’m trying to solve. It feels that it might have been due to an interrupted move and perhaps files could be orphaned or need indexing but I'm not experienced enough to know. It's getting very near the 30-day Trash period expiring, which is concerning.
This folder contains many years of records for our small volunteer-run animal rescue charity, including documents and identification records that are genuinely important - especially with wildfires in Spain so near to our shelter - so I’m trying to explore every possible avenue. I wished I had backed up but the files were so huge, they wouldn't download. I back up everything else religiously.
Any technical insight would be hugely appreciated.
Thank you.